Crystal Clear Ear Clinic

Nurse-led ear care in Whitburn, Sunderland

Crystal Clear Ear Clinic is a nurse-led, registered ear care clinic serving the South Tyneside and Sunderland area. Its base is in the heart of Whitburn village, in an environment the clinic itself describes as relaxed and responsive to patients' needs. The business presents itself as a specialist in ear care and wax removal in the North East of England.

The clinic emphasises that ear care should be accessible to all patient groups and that it works collaboratively with NHS services to enhance care in the community. Its activity is regulated by the CQC (Care Quality Commission) and the nurse who leads it is registered with the NMC (Nursing and Midwifery Council), with over twenty years of experience in medicine according to the organisation itself.

Consultation and assessment with video otoscopy

The first service detailed in the catalogue is the consultation, with a stated price of £25. It includes patient assessment, examination using video otoscopy and the preparation of a personalised ear care plan. That plan may include wax removal by microsuction and other additional methods considered appropriate. The fee also covers written communication with the GP or the physician who referred the patient.

Wax removal: one or both ears

The clinic offers two wax removal options, both preceded by the consultation and tailored to the treatment plan defined in it:

• One ear: £50, with removal from one ear according to the prior assessment and the agreed plan, and includes the letter to the GP or referring physician.
• Both ears: £70, with removal from both ears, a free follow-up visit and the same written communication to the doctor.

Among the methods cited are microsuction and, where appropriate, irrigation. Several patient reviews collected on the website mention that microsuction avoids the two-week preparation with oil drops required by other techniques.

Home visits and care home services

The home visit service has a stated price of £80 and is provided within a 10-mile radius of the clinic. The company offers discounts to care homes, sheltered accommodation and care facilities, and provides a free return appointment when reassessment or wax removal requires two visits. The fee also includes the communication letter to the GP or the physician who referred the patient. The clinic notes that this mobile service has attended people with reduced mobility or who are bedbound.

Professional profile and relationship with public healthcare

The activity is presented as a fully regulated nursing clinic, with nurse Rebecca Shields at the helm according to reviews published on the site. In addition to wax removal, testimonials describe the referral of relevant findings to the GP, including a case in which a problem was detected that required additional medical attention. The clinic insists on its collaboration with NHS services as a way to expand ear care in the community.

Patient reviews

The site shows an average rating of 5.0 based on 128 reviews. Comments highlight the clarity of explanations, the absence of pain during the procedure, the cleanliness of the premises and the friendly manner. Several users describe immediate hearing improvements after removal and mention the usefulness of the report with images of the inside of the ears sent to the GP. Experiences of home visits for elderly relatives and of care for people with dementia are also included.

Location and contact

6 N Guards, Whitburn, Sunderland SR6 7BU · Phone: 0191 501 6619 · Email: silvermelfox@aol.com