Ologic Limited

Ologic Limited: technology repairs for the insurance market

Ologic Limited presents itself as the UK's first company specialising in technology repairs dedicated exclusively to the insurance market. Founded in 2003, the company works with insurers and warranty providers to handle claims relating to laptops, mobile phones, tablets and Apple devices. The company states that it processes over 100,000 claims a year, which, according to its own presentation, makes it the largest independent technology repair company for the insurance market.

Repair and claims management services

Ologic's activity focuses on repairing electronic devices within the insurance circuit. The company states that its technical team is qualified to work on mobile phones, laptops, tablets and Apple equipment, with particular attention to touch screen technology. Services include validation of the product on the same day the claim notification is received, inspection and validation of 99% of products on the day they arrive, and repair processes that make it possible to detect possible fraudulent activity.

Ologic also offers repair packages tailored to each client's requirements, with fixed or variable pricing models. The company states that it was the first to introduce fixed price repairs in the industry. Its repair management system allows insurers to monitor and track the progress of each case instantly.

Collection, security and quality control

The company offers a collection service from home or office, with technical packaging designed specifically for transporting devices. Packages are tracked throughout their journey and clients receive SMS updates on the status of the repair.

On security, Ologic states that its technicians pass screening checks and follow strict data protection protocols. The company declares compliance with ISO27001 and applies a 68-point IT quality assurance check to all repairs. These measures are intended to guarantee both the integrity of the equipment and the confidentiality of the data it contains.

Clients and collaboration model

Ologic works with service providers to deliver efficient, high-quality repairs, with the aim of reducing claim costs for insurers. The company highlights its ability to provide same-day replacements, which keeps both businesses and private users connected. Its approach includes ongoing information on process milestones and repair packages customised to each client's needs.

The company stresses that its dedication to the insurance market means it does not operate in the traditional retail channel. Its R&D team focuses on keeping up to date with advances in diagnostics and repair in order to offer up-to-date solutions.

Workshops and coverage

Ologic serves clients throughout the UK from equipped workshops in Staffordshire and Shropshire. The company does not detail in the material consulted the exact address of each workshop, but confirms its presence in both regions.

Location and contact

Ologic Limited, 30 Brookside House, Brookside Business Park, Cold Meece, Stone, ST15 ORZ · Phone: 01785 769040 · Email: operations@ologic.co.uk