Blue Bay Travel

Blue Bay Travel, flight-inclusive and all-inclusive holiday agency

Blue Bay Travel is an independent travel agency based in Stoke-on-Trent (United Kingdom) that presents itself as a specialist in creating affordable luxury holidays. The company states it has over 25 years of experience and operates as a travel agent, selling packages from various tour operators and wholesalers.

Its origins are linked to the aim of making Caribbean and Mexico holidays accessible, a line that later expanded to destinations such as the Maldives, Mauritius and Thailand. Today, according to its own description, it works with offers for travel worldwide and caters for both beach getaways and city breaks, cruises or combinations of several types of trip.

Destinations and types of trip

The agency targets those looking for holiday trips with flights and accommodation included, and specifically mentions the following areas:

• Caribbean and Mexico, where its activity began.
• Maldives, Mauritius and Thailand.
• Beach getaways and city breaks.
• Cruises and combinations of beach, city and cruise.
• Offers for travel worldwide.

Exclusive offers and pricing policy

Blue Bay Travel states that it negotiates its own offers under the name Blue Bay Exclusive, which may include room upgrades and extras such as spa treatments, excursions or private dinners. The company maintains that the price shown on its website is the final price, with no booking fees added at checkout, and that its rates include return flights, adequate luggage and transfers, except for some cruise prices that may exclude return flights.

It also offers a Price Match Promise if the customer finds a cheaper offer elsewhere.

Customer service and advisors

The company has personal travel advisors who handle enquiries by phone to tailor proposals to each customer's needs. It notes that its team works from Stoke-on-Trent, that it does not use premium-rate numbers and that its call centre is designed to avoid long waiting queues. Service is available every day, with different opening hours for sales and customer service.

Financial protection and guarantees

Blue Bay Travel declares itself protected by the ATOL scheme, which financially covers flights and flight-inclusive packages, and provides an ATOL Certificate upon payment. The company is a member of ABTA (P4796) through Co-op Travel Services Limited, which implies the backing of this association's Code of Conduct and assistance mechanisms. The website warns that other services booked separately, such as hotels or flight-only bookings, may not be covered by these schemes.

Flexible payments and deposits

The agency offers flexible payment solutions: deposits can start from £60 per person and the customer can pay amounts freely until the final balance due date through an online portal. The company also mentions Key Worker Discounts and a price match policy.

Awards and ratings

Blue Bay Travel presents itself as an award-winning company and highlights an "Excellent" rating on Trustpilot, as well as several industry accolades, including four British Travel Awards. These recognitions come from the company's own description.

Structure and registered activity

The company Blue Bay Travel Ltd. is headquartered at Unit A4, Bellringer Road, Trentham Business Quarter, Stoke on Trent, Staffs, ST4 8GB. The website states that it acts as a travel agent in the sale of holidays from various wholesalers and tour operators, and that it operates under Co-op Travel Services Limited in the marketing of travel products. The site's copyright covers 2004 to 2026.

Location and contact

Unit A4 Bellringer Road, Trentham Business Quarter, Stoke on Trent, Staffs, ST4 8GB