The Mortgage Hut

The Mortgage Hut: mortgage brokerage in the UK

The Mortgage Hut is a mortgage brokerage based in Southampton that operates throughout the UK. It presents itself as one of the country's leading brokerages and offers mortgage advice online, by telephone and in face-to-face appointments. Its activity focuses on comparing products from over 90 lenders and 11,000 products to find the most suitable option for each profile.

Areas of specialisation

The firm structures its offering into several specialist teams. In addition to first-time buyer, home mover and remortgage services, it has dedicated areas for:

• Mortgages for people with adverse credit history: bankruptcy, CCJ, defaults, IVA, low credit score or no credit history.
• Mortgages for self-employed workers: sole traders, contractors, freelancers, company directors, temporary or zero-hour contract workers, and profiles with bonus or commission income.
• Mortgages for first-time buyers, with options such as gifted deposits, guarantor mortgages, JBSP, shared ownership or low income.
• Remortgaging and related transactions: buying a second home, debt consolidation, porting a mortgage, transfer to a family member, home improvements or probate.
• Other types: joint mortgages, mortgages for non-UK residents, student mortgages, home mover mortgages, police mortgages, expat mortgages, fixed rate mortgages, buy to let and commercial finance (bridging, development and other unregulated products).
• Complementary services for insurance, mortgage surveys and wills.

Client profiles and complex circumstances

The company serves both first-time buyers and experienced homeowners. It has specific teams for clients with complex circumstances, such as bad credit mortgages or mortgages for limited company directors. It also has a specialist new homes team that advises on Help to Buy and supports local and national house builders in obtaining mortgages for their clients, with availability seven days a week.

Tools and resources for clients

The website provides users with mortgage calculators for first-time buyers, bad credit, self-employed, remortgaging, interest and a general calculator. It also includes guides on the buying process, timelines, maximum age for a mortgage, application checklist and a glossary of mortgage terms. The firm offers a referral scheme for clients.

Mobile app and application tracking

The Mortgage Hut has a free app that allows you to track the progress of your mortgage application, send messages to the team, upload and share documents to speed up decisions, verify your identity using biometrics and sign documents from your phone.

Advice process

The service is structured in three steps: an initial consultation to assess feasibility, processing the application with document management, and support through to completion. The firm states that advice is without obligation and that it has branches in the UK.

Recognition and reviews

The company states that it has received awards for its mortgage and insurance advice, and that 99% of its surveyed customers would recommend it. At the time of analysis, its Google profile showed a rating of 4.9 out of 5 based on 1,345 reviews, with comments highlighting the attention of specific advisers and the handling of delicate credit situations.

Corporate and regulatory information

The Mortgage Hut Limited is registered in England and Wales with number 07629941. Its head office is at The Mortgage Hut HQ, Office 1, Seafarers Court, 12-14 Queens Terrace, Southampton, SO14 3SG. The company is authorised and regulated by the Financial Conduct Authority on the Financial Services Register with number 1004588. The Mortgage Hut, Police Mortgages and Airline Mortgage Shop brands are owned by Mortgage Brands Holding Limited and licensed to The Mortgage Hut Limited.

Location and contact

The Mortgage Hut HQ, Office 1, Seafarers Court, 12-14 Queens Terrace, Southampton, SO14 3SG