PETtrac

PETtrac, the UK pet microchip database

PETtrac is a UK pet microchip database maintained by AVID Plc. Its main function is reuniting lost animals with their owners, a service the company describes as operating 24 hours a day, 365 days a year. The database is presented as compliant with DEFRA regulations and UK compulsory microchipping legislation, and has over twenty years of experience in this field.

Services for owners and professionals

The platform organises its services according to the user profile. Pet owners can register, check and update their animal's microchip details. Updates can be made through an online account, using a paper form that the company sends on request, or by telephone. In the latter case, the company specifies that changes of keepership cannot be processed over the phone.

For breeders, the website mentions a breeder transfer system described as quick and easy. Vets and implanters have specific information on how PETtrac can help them register chips. The animal welfare and rescue community has tailored services, including a lifeline contact.

Microchip and lost pet search

The database allows searching compliant UK pet microchip databases by entering the chip number to identify where the animal is registered. There is a specific section for lost or found pets. If a member of the public finds an animal, the website offers guidance on what to do; if the finder works for an authorised organisation, they can log in to their online account or call a specific phone number to check the details.

To register a microchip not belonging to PETtrac, the company states that the service is limited to animals residing in the UK and that, outside the UK, the vet should be consulted for the local database details. Registering a chip not belonging to PETtrac requires enabling the number beforehand and has a stated cost of £12. While registration is being completed, the details are kept in the system.

Online accounts and data management

PETtrac offers online accounts for owners and for vets and welfare organisations. From the user dashboard, the owner can link their pet using a specific button and follow the on-screen instructions. The company notes that changes of keepership are always verified to ensure the animal's safety.

Reunifications and industry membership

The website features pet reunification stories, including that of a cat named Maggie who travelled over five miles, and that of a grey tabby cat named Arnie, who returned home after four and a half years. PETtrac identifies itself as a founding member of AMDO, a non-profit association of database operators whose aim is to ensure compliance with UK microchipping legislation, create best practices and promote responsible pet ownership. The company states it plays a leading role in improving standards of reunification, customer service and animal welfare.

Ownership and corporate details

The database is maintained by AVID Plc, a company registered in England and Wales with number 2691049 and registered office at 1 Knights Court, South Chailey, East Sussex, BN8 4QF. The site's copyright notice covers the period 2005-2026.

Location and contact

AVID Plc, 1 Knights Court, South Chailey, East Sussex, BN8 4QF