Pine Media

Pine Media does more than resell a nationwide connection: from Sheffield, it builds and operates its own fiber-to-the-premises network. The company began in 2015 and offers home internet in covered parts of the city, supported by local engineers and customer service. Availability is checked by address because not every home lies within the network.

Residential service is arranged in symmetrical plans, with the same advertised download and upload speed. The site lists 100, 160, 550, and 900 Mbps options, plus 2 Gbps in selected areas. Advertised plans start at £22 per month and reach £34 for the 2 Gbps option; price, available speed, and installation dates should be checked against the specific postal code.

Home contracts are available on 30-day rolling, 12-month, or 24-month terms. Pine Media says the price stays fixed for the selected term, with no in-contract increases; 24-month plans have no upfront charge. The company also offers a 30-day satisfaction guarantee with no exit penalty, subject to paying for service used and returning the router under its terms.

Each plan includes an eero router: standard packages come with an eero 6+, while the 2 Gbps option includes an eero 7. Customers who need coverage in more rooms can add Full House Wi-Fi with extra eero units. A static IP and digital phone line are also listed as optional extras, separate from the basic internet service.

Ordering begins with an availability check by postal code. The company coordinates the provider switch and engineer visit; installation typically takes one to two hours, and billing starts when service is live. Pine Media lists connection times of zero to four working days, although same-day activation depends on the home already being wired and on engineer availability.

The network and local support also serve businesses. The company distinguishes business broadband from dedicated leased lines, which reserve capacity for an organization and can reach up to 10 Gbps depending on the plan. For buildings and landlords, Pine Media offers fiber infrastructure and portfolio billing; availability and terms depend on the property.

The distinguishing feature is the combination of owned infrastructure and a direct relationship with a Sheffield-based team. Choosing a plan involves more than comparing prices: customers need to know whether the network reaches a particular address and what performance is available there. Parkwood Business Park is the company’s contact location; sales questions and coverage checks are handled through its support channels.