SaveMyDevice

SaveMyDevice: UK postal electronics repair

SaveMyDevice is a British electronics repair service that operates exclusively by post. The company does not offer in-person service or hand delivery: customers send their device via a tracked courier service from anywhere in the UK and receive it back once the repair is complete. Its focus is on high-end electronic devices that are expensive to replace and for which a proper repair may be the most sensible option.

The firm states it has over twenty years of hands-on experience in electronics and more than 12,000 devices repaired. Its typical turnaround time is 5 to 15 working days, with a 90-day warranty on labour.

Brands and repair categories

The service catalogue is organised around several product families:

• Sony: headphones and wireless earbuds, with charging faults, battery problems, hinge damage, power faults and board-level issues.
• Bose: headphones and wireless earbuds, with charging issues, battery faults, switch problems and advanced internal repairs where viable.
• Garmin: devices and wearables, including charging port faults, battery problems and button failures, among other common issues.
• Speakers and audio equipment: Bluetooth speakers, microphones and high-end audio devices. The site specifically mentions JBL speaker repairs and Blue Yeti microphone repairs, as well as Garmin Edge models.
• Baby monitors: the service description includes the BT Baby Monitor and BT Baby Monitor 6000 models.

Types of faults addressed

The company works at component level and carries out micro-soldering. Its detailed repair areas include charging and power faults, button and switch problems, battery replacement, speaker and audio faults, and board-level faults requiring micro-soldering. Its stated approach is to repair the actual fault rather than unnecessarily replacing complete assemblies, which according to the company can result in a more precise and cost-effective solution.

How it works

The process consists of four steps. First, the customer selects on the website the repair or diagnostic service that matches their device and fault. They then send the device securely packaged via a tracked postal or courier service. SaveMyDevice inspects the device, confirms the reported fault and carries out the agreed repair where viable. Finally, the device is returned using the delivery option selected at the time of purchase.

The company offers a prior diagnostic service and recommends getting in touch before booking when the customer is unsure which service they need. If the repair is not viable, not economical or not likely to be reliable, the company states that it communicates this clearly rather than proceeding with the work.

Customer profile and approach

SaveMyDevice targets owners of high-value electronics who prefer to repair rather than replace. The company emphasises that its method is based on technical diagnosis rather than approximate part replacement, and presents repair as a lower-impact alternative by avoiding avoidable electronic waste. It also stresses clear communication and realistic expectations throughout the process.

Service model

The service is exclusively postal: no appointment-based repairs or in-person drop-offs are offered. Phone and email support is available Monday to Friday and Saturday mornings.

Location and contact

Phone: 07449 540 892 · Email: hello@savemydevice.co.uk · Hours: Monday to Friday: 9:00-17:30; Saturday: 10:00-15:00