Custom Heat & Cool

Custom Heat & Cool: heating, air conditioning and plumbing in Rugby and Coventry

Custom Heat & Cool is a family-run company based in Rugby (Warwickshire) that has been operating since 1980 in the heating, air conditioning, plumbing and electrical sectors. Its activity is aimed at both private homes and landlords as well as commercial clients, and covers the Midlands, East of England, South East and Cornwall regions.

The company presents itself as a local provider in Rugby and Coventry and states that it has Gas Safe certified gas engineers, air conditioning specialists and experienced electricians. The company reports over 45 years of experience and offers 0% finance on most of its services, according to its own information.

Heating and hot water services

The company's catalogue includes the installation of new boilers, with the possibility of next-day installation and finance available, as well as boiler servicing and repair. It also offers maintenance plans called Care Plans, which cover the annual service and unlimited same-day call-outs for boiler, air conditioning and electrical repairs, from £12.50 per month according to published information.

In the field of heating, the company works with hybrid systems and hydrogen boilers, as well as offering general plumbing services and bathroom design and installation.

Air conditioning and renewable energy

Custom Heat & Cool installs air conditioning equipment with a fixed-price quote. In the renewables area, the company offers ground source and air source heat pumps, hybrid systems, hydrogen boilers, solar thermal, solar PV and wind turbines.

Electrical and commercial clients

The company provides electrical services and serves commercial clients and landlords. Its offering is completed with general plumbing services and bathroom design and installation.

Geographic coverage

The company operates in various areas of England. In the Midlands, it covers locations such as Banbury, Birmingham, Chipping Norton, Corby, Coventry, Daventry, Evesham, Kettering, Lutterworth, Market Harborough, Northampton, Nuneaton, Peterborough, Royal Leamington Spa, Rugby, Southam, Stratford-upon-Avon, Towcester, Warwick and Wellingborough. It also provides service in Cambridgeshire, Peterborough, Leicestershire (Hinckley, Lutterworth, Market Harborough), Northamptonshire (Corby, Daventry, Kettering, Northampton, Towcester, Wellingborough), Oxfordshire (Banbury, Chipping Norton), south-west Warwickshire (Bedworth, Kenilworth, Nuneaton, Royal Leamington Spa, Rugby, Southam, Stratford-upon-Avon, Warwick), West Midlands (Balsall Common, Birmingham, Coventry) and Worcestershire (Evesham).

Team and accreditations

The company has a management team comprising Lincoln Smith as managing director, Terri-Anne Smith as chief executive, Hilary Smith as finance director and Chris Knowles as operations director. The company states that its engineers receive ongoing training, attend manufacturer courses on new technologies and are trained in accordance with ACS standards in gas engineering. The company declares itself a Worcester Bosch supplier and works with Octopus Energy, according to information on its website.

Presence and activity

Custom Heat & Cool has a showroom in Rugby and an office in Coventry. The company publishes informative content on heating and energy, and offers the possibility of subscribing to a monthly newsletter with promotions, tips and news. Its website includes an online booking system and an AI assistant available outside office hours.

Headquarters and premises

Local Showroom: 9 Somers Road, Rugby, Warwickshire, CV22 7DB

Local Office: 16 Jacklin Drive, Coventry, CV3 6QG