Rugby Borough Council

Rugby Borough Council: local government for the borough of Rugby

Rugby Borough Council is the main local authority for the borough of Rugby, located in the heart of the English Midlands. Its headquarters are at the Town Hall, on Evreux Way, Rugby. The council manages a wide range of public services for residents of the borough.

Municipal services for residents

The authority provides services related to waste and recycling, such as rubbish collection, garden waste collection, bulky waste collection, requesting additional or replacement bins and reporting missed collections. It also deals with housing, including rent management, applying for social housing and processing repairs to council homes. In the area of planning, it processes planning permission applications and allows people to view and comment on submitted applications.

It also administers Council Tax and associated benefits, including discounts, registering for payments and updating details. Other areas of activity include employment, with apprenticeship programmes and job vacancies, and the organisation of elections and voting, as well as providing information about councillors and council meetings.

Leisure, culture and economic development

The council is responsible for parks and open spaces, the Rugby Art Gallery and Museum and events held in the town. In terms of economic development, it offers business support programmes and helps with finding commercial premises in Rugby. It also manages public car parks, bus timetables and the processing of payments or appeals for parking fines.

Customer service and contact

The Customer Service Centre is open Monday to Friday, 9am to 5pm. To speed up transactions, the council recommends using the online forms available for matters such as changes to Council Tax details, reporting missed collections, fly-tipping, repairs to council homes, abandoned vehicles or problems with grass cutting. The contact address is Town Hall, Evreux Way, Rugby CV21 2RR. The general telephone number is (01788) 533533 and the email address is contact.centre@rugby.gov.uk.

For press and media enquiries, the Communications Team can be contacted at communications@rugby.gov.uk. There is an out-of-hours emergency service for housing and emergencies, with the number (01788) 533533 and recorded instructions, as well as a specific telephone number (01788) 533468 and the email housingsupportteam@rugby.gov.uk for the Housing Advice and Benefits Team, also located at the Town Hall.

How to get to the council headquarters

By car from the M6, take exit 1 and follow the A426 towards Rugby. From the M1, exit 20 (Lutterworth) also leads to the A426 towards Rugby. The nearest train station allows you to check timetables via National Rail Enquiries, and bus travel can be planned with Stagecoach. For those arriving by bicycle, there are cycle racks at the rear of the Town Hall, with access from the Newbold Road car park.

News and projects in the borough

The council's newsroom covers stories such as the 'Blast off into space at a Night at Your Museum' activity, the opportunity for residents to help shape the design guide for Coton Park East, the completion of improvements at St Andrew's Church and progress on the new GP surgery for Houlton.

Headquarters and locations

Main location: Town Hall, Evreux Way, Rugby CV21 2RR

Local Housing Advice and Benefits Team: Housing Advice and Benefits Team, Rugby Borough Council, Town Hall, Evreux Way, Rugby CV21 2RR