DW Plumbing Services

DW Plumbing Services: plumbing and heating in Rochester, Medway and Kent

DW Plumbing Services is a plumbing and heating company operating in Rochester and across Medway and Kent. Founded in 2016 by its director, Richard, the company presents itself as a local rapid-response service for breakdowns and emergencies, with permanent telephone support. In 2018 it was incorporated as D.W. Property Specialists Limited, expanding its activity into general contracting and property maintenance.

The company states that it serves both domestic and commercial clients and that it has licensed, insured, and experienced plumbers. Its proposition is based on continuous availability, rapid response, and a pricing policy with no hidden costs, with upfront quotes.

General plumbing services

The company's catalogue includes general repairs and maintenance: dripping taps, burst pipes, shower repairs, water pressure issues, toilet repairs, and new installations. It also carries out drain cleaning and leak detection with professional equipment, as well as sewer repair and gas services.

• Leak and tap repairs
• Shower and toilet repairs
• Drain cleaning and leak detection
• Sewer repair
• Gas line services
• Water treatment

Heating, boilers, and bathrooms

The company installs, repairs, and maintains boilers from all major brands, and states that it offers annual servicing and advice. In the field of heating, it carries out installations, maintenance, and upgrades of central heating systems, as well as power flushing and underfloor heating services. It also handles bathroom installation, from design to completion, and boiler installation and repair.

• Boiler installation, servicing, and repair
• Central heating: installation, maintenance, and upgrades
• Power flushing
• Underfloor heating
• Bathroom design and installation

Emergencies and coverage

DW Plumbing Services maintains an emergency service available 24 hours a day, 365 days a year, aimed at leaks, burst pipes, boiler breakdowns, and other emergencies. The company states that it does not charge call-out fees and that it offers free quotes. Among the features it highlights of its service are local management, 24-hour emergency service, uniformed and licensed plumbers, repair of all brands and models, and availability of same-day or next-day service.

The stated coverage includes Kent locations such as Rochester, Strood, Chatham, Gillingham, Snodland, Walderslade, Cuxton, Dartford, Gravesend, Hoo St Werburgh, Lordswood, Maidstone, Rainham, Sittingbourne, and Aylesford.

Background and complementary activity

According to the company's information, its director founded the business in 2016 with City & Guilds qualifications and industry experience, continuing the family tradition of his father, a plumbing and heating engineer. The company notes that a large part of its activity comes from word-of-mouth recommendations and repeat customers. In addition to plumbing and heating, through D.W. Property Specialists Limited it provides property maintenance and general contracting services for homeowners, landlords, and businesses.

Customer reviews

The site includes customer testimonials that highlight the speed of response, punctuality, cleanliness after the work, and clarity in pricing. Several mention urgent jobs, such as replacing a main water valve by freezing the pipe, repairing a toilet leak, or boiler service, and note that they received detailed explanations during the work.

Location and contact

Hours: 24 hours a day, 365 days a year