Churchill Estates Management

Churchill Estates Management: management of residential developments for the over-60s in the United Kingdom

Churchill Estates Management (CEM) is a British company incorporated in 2006 whose activity focuses on the administration of residential developments intended for people over 60 across the United Kingdom. Its model combines estate management with ongoing support for the owners, landlords and developers involved in each development.

Administration and estate management services

The company provides property management, sales and lettings, and property transfer services. It also processes applications for permission for improvements or alterations inside the properties, a procedure subject to review by the property services team and to payment of a fee prior to approval. The company warns that any alteration carried out without its authorisation may breach the lease and lead to additional charges or the requirement to restore the property to its original condition.

Among the services it declares are financial management, procurement of maintenance through tendering with independent suppliers, strict monitoring of maintenance contracts, regular meetings with residents and compliance with applicable legal and regulatory requirements. The firm states that its fees cover the services expected of a professional managing agent and that it operates with criteria of transparency, accountability and value for money.

24/7 emergency support via Careline Support

CEM has its own emergency telephone support service, Careline Support Ltd, established in 2020, which provides assistance 24 hours a day, every day of the week. This service is aimed at owners and their relatives, with the stated aim of providing peace of mind and a response to incidents.

Client profile and relationship model

The company defines as clients both the resident or apartment owner and the developer, landlord, Right to Manage company or investor on whose behalf it acts. It states that its success is based on communication and understanding the needs of these groups, and that it creates value by improving efficiency and reducing costs through proactive management.

Team and sector affiliations

The firm states that its entire senior management team is made up of qualified and experienced specialists, integrated into recognised sector bodies. It is a voluntary member of the Property Ombudsman Service and an active member of the Association of Retirement Housing Managers (ARHM), whose work to improve standards in the sector it supports. The company also publishes a gender pay gap report.

Awards and corporate activity

In its presentation, CEM describes itself as an award-winning, customer-focused retirement property management company. The company maintains a news section with initiatives from its foundation, charity events and activities organised at various residential developments, as well as a list of awards and accreditations obtained throughout its history.

Frequently asked questions and common procedures

The website includes answers to recurring queries from residents, including how to set up a Direct Debit, how the spending of the service charge is reported, how to apply for permission for improvements or interior alterations, how to sell a retirement apartment, how to sublet the property and who is responsible for repairs and maintenance of the communal areas.

Headquarters and premises

Main office: Churchill House, Parkside, Ringwood, Hampshire BH24 3SG · Telephone: 01425 888910

Local Head office: McCarthy House, Yeoman Road, BH24 3FA