Laptop Station

Laptop Station, independent refurbished laptop retailer in the UK

Laptop Station is a British online store dedicated to selling refurbished and open-box laptops. The company presents itself as a specialist in this segment and states that its stock comes largely from returns from major retail chains such as John Lewis, Currys and Argos, where the box has been opened and the device can no longer be sold as new. According to its own account, most of these returns are due to a change of mind by the customer.

The company operates through laptopstation.co.uk and claims to have helped over 50,000 people find their laptop since 2008. It describes itself as an independent retailer, in contrast to the large operators in the sector.

Product range and brands

The range is organised by brand, budget, screen size, memory and intended use. Among the brands available are Apple MacBook, Acer, ASUS, Dell, HP, Lenovo, MSI and Samsung. The store sells Windows 11 laptops, Chromebooks and refurbished MacBooks.

The catalogue includes filters by compatible software (Photoshop, CAD, Fortnite, Football Manager, Lightroom or devices with Microsoft Office), by budget (from under £199 to over £800) and by features such as backlit keyboard, fingerprint reader, SSD storage or touchscreen. It also offers sections aimed at students, professional use, gaming, photo and video editing, DJ, engineering and programming, and laptops for children.

Among the models highlighted at the time of analysis were the Lenovo ThinkPad L13 Yoga Gen 3 with Intel i5, 16 GB RAM and 256 GB SSD for £339; the HP 14s-dq0033na with Intel Quad-Core processor, 4 GB RAM and 128 GB SSD for £179; and the ASUS Chromebook CX14 with Intel Core 3, 8 GB RAM and 128 GB eMMC for £219. The store also listed gaming devices such as the Acer V15, the MSI Cyborg 15 and the HP Victus 15-fa2000na.

Refurbishment process and warranty

The company distinguishes its refurbished product from the conventional second-hand laptop. As it explains, each device goes through a twenty-one-step checking process, a full clean and reinstallation of the operating system, and is delivered with a one-year comprehensive warranty. Most devices are described as in mint condition with minor marks, and the store avoids a generic grading system: each product includes a conditions tab with details of the specific condition.

In addition to sales, Laptop Station offers laptop setup services, memory and storage upgrades, and device repairs.

Purchase conditions and customer service

The store offers free delivery on all laptops and accepts returns within 14 days if the customer changes their mind. It offers deferred payment through Klarna and Clearpay, with the option to split the order into three or four interest-free instalments, and accepts Visa, Mastercard, American Express, Apple Pay and Google Pay. It does not accept PayPal Credit.

It has an advisory service to help choose a device, a tool called Laptop Finder that recommends models based on a few questions, and phone and chat lines for customer service. The company presents itself as a provider for businesses looking to renew their employees' laptops.

Reviews and activity

The site shows a rating of 4.8 out of 5 on Trustpilot with around 3,100 reviews, presented under the label "Excellent". The company that operates the brand is Clever Retail Limited, with company number 11989269, and Laptop Station is listed as a registered trademark of that same company with registration UK00004388302.

Location and contact

Phone: 0330 223 6333 · Email: help@laptopstation.co.uk · Hours: Monday, Tuesday, Wednesday, Thursday and Friday: 10:00-17:00