Canadian Spa Company

Canadian Spa Company: engineered hot tubs and saunas for cold climates

Canadian Spa Company is a firm founded in Canada in 1986 that designs and sells hot tubs, swim spas and saunas adapted to extreme cold conditions. Its catalogue is distributed in the United Kingdom from a base in Redhill, Surrey, about ten minutes from Gatwick Airport, with stock, installation and technical service in the country.

The company presents itself as a member of the Pool & Hot Tub Alliance and has four decades of activity in the sector. Its customer service team in the United Kingdom operates from Redhill and offers support in English.

Catalogue: hot tubs, swim spas, saunas and accessories

The offering is organised into several product families:

• Hot tubs and patio spas: from 13-amp plug-and-play portable models to acrylic spas with up to six seats. Includes specific categories for four people or fewer and for five or more.
• Swim spas: training and recovery models, with dual-temperature versions.
• Saunas: barrel and infrared types.
• Covers and care: replacement covers, cover lifters, chemicals, filters and other accessories and parts.
• Gazebos and Chill Therapy: structures and complements associated with spa use.

The catalogue shown on the site includes references such as the Grand Rapids inflatable with 110 jets and four seats, the Winnipeg with 5-6 seats and 35 jets, the Toronto UV with 44 jets and 5-6 seats, and DELUXE square covers from 198 to 233 cm with a two-year warranty. There are also ex-display units with reduced prices, such as a Chilliwack two-person infrared sauna and a Manitoba 14-jet patio spa for four people.

Winter engineering: insulation and heat retention

The manufacturer describes its spas as tested to -40 °C and cold-climate certified. The insulation combines four layers: a 5-inch tapered cover that reduces to 3 inches, silver IR-reflective foil on panels and base, high-density foam bonded to the shell and a heat-recycling cavity that keeps the motor compartment open so that waste heat feeds the air injection instead of drawing in cold outside air.

The company explains that it stopped fully foaming the cabinet cavity because it prevented the motor's waste heat from being used; according to its data, with air injection running the typical loss is 1 to 2 °C over a 45-minute soak. It also states that the motor runs continuously below a cold-fill threshold of 9 °C to protect the heater on start-up.

Glacier AO₃P water treatment

The four-stage sanitation system combines silver ions for continuous low-level disinfection, an onboard ozone generator that oxidises contaminants on every circulation cycle, a UV-C light chamber that neutralises microorganisms and antimicrobial plumbing integrated into the spa itself.

History and founder

The company was founded in 1986 by Troy Labelle, who started selling hot tubs in a showroom in Canada and later oversaw the launch of the brand's first swim spa. Four decades later, the firm continues that activity and presents itself as a family business. The site states that the company has shipped products to three continents and that its service team in the United Kingdom is its own.

Services in the United Kingdom

Canadian Spa Company offers free kerbside delivery to mainland United Kingdom, with no minimum order, and installation and assembly available nationwide. It has a back garden delivery form, servicing, repairs and health check, returns and cancellations management, and warranty registration. The site allows brochures to be downloaded and a blog to be consulted, as well as opening support tickets.

Showroom and customer service

The company has a showroom in Redhill, Surrey, where visits can be arranged. Opening hours are Monday to Friday 09:00 to 18:00, and Saturday and Sunday 10:00 to 16:00. The published contact telephone number is 01293 824 094.

Location and contact

Telephone: 01293 824 094 · Email: xavier.labelle@canadianspacompany.com · Hours: Monday to Friday: 09:00-18:00; Saturday and Sunday: 10:00-16:00