Guest365

Guest365: short-term rental management in the United Kingdom

Guest365 is a UK-based company dedicated to managing short-term rental properties, primarily through platforms such as Airbnb and Booking.com. Its service is aimed at property owners who wish to delegate the day-to-day operation of their properties and maximise rental income. The company states that its clients can increase their booking revenues by up to 40%.

Services for property owners

The company handles all aspects related to the operation of a holiday home. Its tasks include searching for and vetting guests, managing check-ins and check-outs, coordinating cleaning and maintenance, key holding and telephone support, even at night. The service is presented as a comprehensive solution for owners who do not want to take on the operational burden.

The process of onboarding a property begins with an initial consultation in which the owner answers a series of questions to set up the listing. According to the company, properties are usually listed within two weeks of the first contact.

Operational elements

Guest365 details a series of key components in its management:

• Listing optimisation: they review and present the property attractively to stand out from the competition.
• Dynamic pricing: the team constantly analyses booking data to maximise occupancy and the nightly rate.
• Guest vetting: in addition to platform checks, they perform additional checks at the time of booking.
• Self check-in: they facilitate flexible guest arrival via lockboxes or a local key holding service (Key Nest).
• Guest communication: 24/7 support, 365 days a year, from initial enquiry to check-out.
• Cleaning and maintenance: they have their own cleaners and a dedicated team for most maintenance tasks, with expense control options for the owner.
• Check-out: they manage the departure, verify the return of keys and leave a good final impression.
• Consumables and linen: they provide high-quality toiletries, kitchen basics, welcome gifts and high-quality cotton linen (white sheets and towels).

Pricing and payment model

The management fee is 12% of booking revenue, plus VAT. This percentage covers the fully managed service. Owners receive monthly income (minus the commission) in their bank account before the 10th of the following month. Cleaning and linen are charged to the guest via an additional fee; the only cleaning expense for the owner is the initial deep clean when the property is handed over to the company.

Geographic coverage

Guest365 operates in several cities across the United Kingdom. These include Southport, Leicester, Birmingham, Preston, Nottingham, Hull, Chester, Liverpool, Leeds, Sheffield, Manchester and London. The company describes each of these locations as part of its service area.

Booking platforms

To maximise revenue, the company lists properties on a variety of booking platforms, including Airbnb and Booking.com, among others.

Insurance and protection

Guest365 notes that Airbnb offers a host guarantee with coverage of up to £1 million. In addition, the company has its own insurance to cover possible incidents, and its team handles any claims on behalf of the owner.

Customer reviews

On Google Reviews, the company shows a score of 4.6 out of 5 based on 56 reviews. Comments highlight the team's responsiveness, professionalism and flexibility, as well as the cleanliness and equipment of the managed accommodations. Some clients mention extended stays and collaboration with specific team members.