The Boiler Team

The Boiler Team: boilers and heat pumps in England and Wales

The Boiler Team is a British family-run business dedicated to the installation, servicing and repair of heating systems. It presents itself as a local, three-generation business with over thirty years of experience in the sector, and operates under the company name Boiler Team (Midlands) Ltd. Its work is aimed both at homes needing to replace a boiler and at those looking for off-grid heating solutions.

Gas, LPG and oil boilers

The company installs new gas, LPG and oil boilers from leading manufacturers, and offers the latest models for their energy efficiency. In addition to installation, it provides annual boiler and central heating system servicing and repair, with the stated aim of preventing costly breakdowns and keeping equipment running safely and efficiently.

Heat pumps and off-grid heating

The range includes heat pumps, which the company describes as a sustainable and efficient solution for domestic heating and cooling, capable of extracting heat from the air, ground or water. The firm advises on their suitability, prepares quotes and carries out the installation, as well as offering a specific periodic service for these systems aimed at reducing energy consumption.

Finance and quotes

The Boiler Team offers finance options to spread the cost of a new boiler over monthly instalments, with no upfront payment, subject to status and credit checks. The company acts as an Introducer Appointed Representative of Stax, a trading name of Shermin Finance Limited, authorised and regulated by the UK Financial Conduct Authority. The firm states that it passes exclusive manufacturer discounts on to its customers and provides free quotes.

Coverage and certifications

The service is provided across England and Wales, with a notable presence in Bristol, Bath, Swindon, Gloucester, Cheltenham, Newport, Cardiff and Swansea, as well as its base in Port Talbot. The company states that all its engineers are Gas Safe and OFTEC registered and that it has directly employed NICEIC electricians. It also states that it has a 24-hour telephone helpline.

Team and customer service

The company presents itself as a family business led by Paul Thomas, its managing director, and stresses that its installations are carried out leaving the home clean and stress-free. Customer reviews collected on its website mention the purchase of oil boilers, full replacement of systems and radiators, installation within two days and the service of its engineers, including Colin, Paul and Chris.

Location and contact

SA12 Business Centre, Seaway Parade Industrial Estate, Baglan, Port Talbot, West Glamorgan SA12 7BR · Hours: 24-hour telephone helpline available.