Go Assist

Go Assist, home repairs and installations in the UK

Go Assist presents itself as a comprehensive service for homeowners and landlords in the UK. Its activity covers the repair and installation of appliances, boilers, plumbing, electrical and pest control, as well as locksmith services. The company defines itself as a national team of engineers specialising in these areas, with more than fifteen years of experience and family management.

Appliance services

The appliance repair catalogue includes washing machines, dishwashers, ovens, fridges and freezers, tumble dryers, cookers, hobs, microwaves and extractor fans. The company also offers the possibility of buying new appliances.

Boilers, plumbing and electrical

In the boiler area, Go Assist carries out repairs, servicing and installations. In plumbing it covers repairs of showers, taps, toilets, leaks, radiators, drain unblocking, hot water and installations, as well as an emergency plumber service. In electrical it offers repairs, emergency electricians, fault finding, lighting and plug socket repairs, EICR certificates, smoke detector repairs and fuse box repairs.

Pest control and landlord services

Pest control includes removal of rodents, mice, wasp nests and bird control. For landlords, the company offers appliance services, boiler servicing, CP12 and EICR certificates, electrical services, installations, pest control and plumbing.

Coverage and service commitments

Go Assist operates in numerous locations across the UK, including Aberdeen, Bath, Bedford, Belfast, Birmingham, Bolton, Bournemouth, Bridgwater, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Central London, Chelmsford, Cheltenham, Colchester, Coventry, Ealing, Edinburgh, Exeter, Glasgow, Gloucester, Leamington Spa, Leatherhead, Leeds, Leicester, Liverpool, Maidstone, Manchester, Newbury, Newcastle, Northampton, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Reading, Sheffield, Soho, Southampton, Swindon, Warrington, Windsor and Worcester.

The company states that all its engineers are vetted and approved, and that it works directly with brands such as Whirlpool, Miele, Hotpoint, Maytag and Indesit. It offers a "no fix, no fee" promise: if it cannot repair the appliance, the customer pays nothing. It also indicates that, wherever possible, it can offer same-day or next-day service in certain areas.

Management and tracking

Go Assist allows booking services online and tracking the repair through its Track My Repair tool. The company operates under the trading name of BIG Warranties Limited, authorised and regulated by the Financial Conduct Authority with FRN No. 798998. BIG Warranties is an insurance provider that can offer policies to cover future problems, with no obligation to take them out.

Location and contact

Unit 17, Branksome Business Park, Bourne Valley Road, Poole, BH12 1DW