WalServe

WalServe: domestic and commercial heating in the East of England

WalServe is a family-run business founded by Joe Walton, with over twenty years of experience in the plumbing and heating sector. It operates across Northamptonshire, Cambridgeshire and Milton Keynes, serving private homes as well as businesses, landlords and property managers. The firm presents itself as a local alternative to large national companies, with direct contact and no call centres.

The company is Gas Safe registered and has qualified engineers for both domestic and commercial work. Its offering ranges from individual boiler installations to planned maintenance contracts for property portfolios.

Domestic boiler installation

WalServe installs A-rated condensing boilers, selected by the customer, and offers a fixed price with no hidden costs. The service includes a full system flush, the installation of smart controls and a thermostat, and the issue of the Gas Safe certificate on completion. The company states that it leaves the property exactly as it found it.

The catalogue shows a starting price of £1,797 for a complete installation, with finance options subject to approval. On selected models, a manufacturer's warranty of up to ten years is offered.

Maintenance contracts and landlord services

For the commercial sector, WalServe offers planned maintenance contracts with a fixed cost, compliance documentation and priority response. Services aimed at landlords and property managers include:

• Landlord gas safety certificates (CP12), issued same day and sent digitally.
• Annual maintenance contracts with a schedule of inspections and priority response.
• Management of HMO and multi-property portfolios, with a single point of contact, consolidated billing and compliance records.
• Installation and maintenance of high-capacity commercial boilers for offices, warehouses, care homes and other buildings.
• 24-hour emergency cover for customers with a contract.

Care and maintenance plans

The company offers care plans that include an annual boiler service, digital certificate, flue gas analysis and a gas installation leak test. The plans are structured in four tiers: Boiler Service (from £14 per month), Boiler Plus (£24 per month), Heating Package (£30 per month) and Plumbing & Heating Plus (£40 per month). For customers in mainland England, a 25% discount applies to the rates, bringing them to £10.50, £18, £22.50 and £30 per month respectively. The higher-coverage plans include telephone support, priority response, unlimited call-outs and cover for parts and labour on the boiler, heating and plumbing depending on the tier. WalServe warns that the manufacturer's warranty is only maintained with an annual service carried out by a Gas Safe engineer.

Working process and customer service

The process begins with a free quote request by phone or web form, with a response within two hours. A member of the team, usually Joe Walton or his direct team, contacts the customer to arrange a home visit, assess the system and recommend the right solution. The installation is carried out by Gas Safe registered engineers. The company stresses that it does not use call centres and that customers deal directly with the people responsible for the service.

Geographic coverage and customers

WalServe serves Northamptonshire, Cambridgeshire and Milton Keynes, including areas such as Kettering, Corby, Wellingborough and nearby areas. It serves homeowners, landlords, estate agents, businesses and property portfolio managers. The company states that it maintains the same standard whether on a domestic installation or a full commercial contract.

Referral programme

The company offers referral rewards: for every friend or family member who takes out a care plan, the customer receives three months free on their own plan, with no limit on referrals. If the referral leads to a boiler installation or system upgrade, the customer receives a £100 Love2Shop gift card, also with no limit.