Airport Only

Airport Only: airport transfers and private chauffeur in the UK

Airport Only is a British pre-booked transport company operating airport transfers, private chauffeur services and minicabs in the UK. The company states that it has been operating since 2005 and that its activity focuses on airport transfers, corporate travel and private tours. Its offering is based on fixed prices, professional drivers and meet & greet service.

Transfer and mobility services

The company's catalogue distinguishes several service lines:

• Airport transfers: covers Heathrow, Gatwick, Stansted, Luton and London City, with flight tracking and meet & greet service.
• Business travel: executive vehicles, monthly invoicing, dedicated account manager and priority service.
• Events and tours: transfers for weddings, concerts, sporting events and sightseeing tours.
• Cruise port transfers: Dover, Harwich, Southampton, Portsmouth and Tilbury.
• Long-distance journeys across the UK.
• Private chauffeur tours of London and the UK, day trips to Bath, Brighton, Oxford and other destinations, coach and minibus hire, and cross-border road journeys to Europe.

Geographic coverage

The company lists extensive coverage of British airports, including Heathrow, Gatwick, Stansted, Luton, London City, Biggin Hill, Southend, Birmingham, Manchester, Bristol, Southampton, Norwich, Liverpool and Cardiff, as well as most airports in the country. In urban areas it cites, among others, London, Ascot, Bath, Bedford, Birmingham, Bournemouth, Brighton, Bristol, Cambridge, Canterbury, Cheltenham, Colchester, Coventry, Dorking, Dover, Eastbourne, Edinburgh, Folkestone, Goudhurst, Glasgow, Hastings, Leamington Spa, Leicester, Loughborough, Manchester, Margate, Melton Mowbray, Milton Keynes, Newcastle, Norwich, Oxford and Nottingham.

Booking, payments and conditions

The booking process described on the site begins with entering the journey details to obtain a quote, continues with choosing the vehicle, adding extras such as via stops or child seats, and ends with payment and confirmation. The company offers card payment in advance or cash to the driver on journeys up to £80; above that amount it requires card payment. Cancellation is free up to 24 hours before pickup. Flight delays do not incur additional charges, as the company monitors flights and adjusts the pickup time. Return bookings receive a £5 discount on the total.

Specialised assistance and customer programmes

Airport Only offers check-in and boarding assistance for vulnerable passengers, elderly people or families, with help from the vehicle door to the check-in desk, terminal assistance and luggage help. It has free child seats and a loyalty programme, Elite Rewards, in which points are earned per mile; 20 points entitle you to a free executive journey. It also manages corporate accounts with monthly invoicing and a referral programme that grants £10 credit when the invited person completes their first journey.

Fleet, apps and customer service

The company declares a fleet of modern vehicles and licensed and insured drivers. It offers real-time driver tracking via iOS and Android apps, and booking channels via chat, WhatsApp and an artificial intelligence assistant for queries about bookings, points, receipts and cancellations. Support is available 24 hours a day, every day. The site shows an average rating of 4.5 out of 5 based on 610 TripAdvisor reviews, and cites more than 10,000 customers, 50 professional drivers and an average score of 4.9 out of 5.

Professional profile and driver recruitment

The company seeks drivers with a Transport for London (TFL) licence for 7, 8 and 9-seater vehicles, including large MPVs, people carriers and minibuses. According to the company's own advert, demand for family, group and cruise transfers exceeds its current capacity, and it offers earnings of between £1,800 and £2,500 per week or more, with priority for drivers with child seats installed.

Location and contact

446B Raynerslane, Pinner HA5 5DX UK · Phone: +44 207 118 0110 · Email: contactus@airportonly.co.uk · Hours: 24 hours a day, every day