Petwell

Petwell, online store for pet food and care

Petwell is an online store with a British domain that sells food, health products and accessories for dogs, cats, small animals and birds. Its catalogue is organised by species and by type of need, and includes both well-known brands and own-brand food and care lines.

Food for dogs and cats

The dog range covers dry and wet food, puppy food, puppy milk, working dog food and veterinary diets. In the cat section, the categories of dry and wet food, kitten food, milk and veterinary food are repeated. The store also offers snacks and treats, such as Tasty & Meaty crunchy twists with chicken, chicken strips, chicken fillets, chicken bites and chicken and calcium bones, as well as mixed pouches in jelly for senior cats.

Health, hygiene and supplements

The health catalogue includes products against fleas, ticks and mites, wormers, calming and behaviour supplements, dental care, digestion and stomach, ear and eye, joint care, skin and coat care, urinary care, vitamins and supplements, and remedies. For cats, specific categories are added for hairball remedy, joint and mobility care and renal and liver care. The store also sells grooming products such as Animology tear stain remover.

Accessories and equipment

Dog accessories include beds and mattresses, bowls and feeding, car and travel accessories, carriers and crates, cleaning and hygiene, coats and apparel, collars, leads and harnesses, door flaps, grooming, toiletries, training and toys. For cats, beds, bowls, carriers, collars and leads, flaps, grooming, litter and trays, scratching posts and toys are offered. The catalogue includes items such as the RAC dog car harness, the KONG adjustable fuchsia dog collar and the M.O.P Norman The Narwhal catnip toy.

Small animals, birds and others

The store also caters for rabbits, guinea pigs and hamsters with food, treats, skin and coat health products, cleaning and hygiene accessories, grooming items, homes and cages. For birds, it sells food for domestic and wild birds, cages and accessories, and supplements. The catalogue is completed with a section for equestrian and another for chickens and poultry.

Brands and offers

The site groups products by brand and maintains sections for offers, sale items and clearance for dogs, cats, small animals and wild birds. Among the brands visible in the catalogue are Royal Canin, KONG, Animology, Pedigree and Hill's.

Regulated sale of veterinary medicines

Petwell presents itself as a registered internet retailer for the sale of veterinary medicines with number 2041232 before the Secretary of State for the Environment, Food and Rural Affairs. Before adding certain products to the basket, the store asks to confirm details of the animal, such as species, age, weight, name and breed, as well as to declare that it is not medicated, that it is not pregnant or lactating and that it is in good health. For products subject to licence, it requires confirmation that the animal has been examined by a vet who has recommended the food, that veterinary advice will be sought at least every twelve months and that immediate advice will be sought if the animal's condition worsens. The store provides the phone number 0330 2020 303 to resolve any questions about this process.

Shipping, subscriptions and informative content

The store offers free delivery on orders over £49 for mainland UK and next-day delivery if the order is placed before 2pm. It has a subscription programme with 10% off from the first order. It also publishes help and advice articles written by industry professionals on topics such as pet safety in autumn, dental health for dogs and cats and travelling with dogs.