Pet Remedies

Pet Remedies, a VMD-approved online veterinary retailer

Pet Remedies is a British online shop specialising in the sale of medicines and care products for companion animals. The company presents itself as an internet retailer registered and approved by the Veterinary Medicines Directorate (VMD) for the sale of veterinary medicines and prescriptions, a fact that the website itself highlights as a guarantee for the buyer.

Its catalogue is organised by species — dog, cat, kitten, small mammals (rabbits, guinea pigs, hamsters and gerbils) and equines — and covers both pharmacological treatments and food and accessories.

Treatments and product categories

The health range includes flea and tick treatments, internal wormers, supplements, joint, eye and ear care, dental health, skin and coat, behavioural treatments, digestion, urinary tract and bladder, diabetes and renal support. It also sells food and products specifically for digestion, as well as a line of food and care for puppies and kittens.

Among the brands distributed are Adaptil, Advantage, Animology, Calibra, Dronspot, Drontal, Feliway, Effipro and Effipro Duo, Frontline (in its Plus, Spot On and Home variants), Hill's, Lintbells, Petkin, PlaqueOff, Protexin, Royal Canin, Seraquin, VetPlus and Virbac. The shop also has a section for accessories and toys for dogs and cats, and another for clearance products.

Natural line and additional services

Under the slogan "Naturally caring for your pets", the company offers the Herbal & Health range, made up of supplements, tinctures, shampoos and skin treatments for dogs and cats formulated with natural ingredients and manufactured in the United Kingdom, according to the website itself.

The site includes a food sensitivity testing service for dogs and cats, which checks 375 different allergens for £35, according to the price shown in the catalogue. It also has an information section, PetInfoZone, with advice on products and animal care, and publishes regular articles on topics such as cleaning dogs' ears or dog breath.

Prescription sales and customer service

For products classified in the legal categories POM-VPS (Prescription Only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person) and NFA-VPS (Non Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person), the shop requires completing a questionnaire about the animal — species, weight, health status, concurrent medication and possible adverse reactions — before confirming the purchase. As the website explains, a Suitably Qualified Person (SQP) may contact the customer to gather additional information before supplying the product.

The company handles enquiries by phone and email, and offers dedicated customer service from Monday to Friday. It also has a wholesale and export section.

Shipping, returns and subscription management

The site details shipping, returns and refund policies, as well as terms of service and privacy policy. It includes a withdrawal form in accordance with European Union regulations for cancelling contracts, with standardised return reasons.

The shop operates on Shopify technology and accepts payments through PayPal, according to the badges shown on the website.