Parking Control Management (UK) Ltd.

Parking Control Management (UK) Ltd.: private car park management in the UK

Parking Control Management (UK) Ltd. (PCM) is a British company specialising in private car park management for residential and commercial clients. The company presents itself as part of Agena Group, a parking and technology management group founded in 2019 which, according to its own description, operates at more than 9,000 residential, healthcare, education and commercial sites across the UK. PCM states that it manages more than 3,500 car parks in the country.

Car park management and control services

The company offers a comprehensive management model covering everything from initial consultancy to the day-to-day operation of the car park. Its services include:

• Account management and site transition.
• Car park specification and communication with residents.
• Live mapping and site management.
• Line marking, with its own team and thermoplastic or solvent-based solutions depending on the surface.
• Bespoke signage, with its own signage company, three full-time installation teams and three people dedicated to artwork, printing and finishing.
• 24/7 enforcement.
• Automatic number plate recognition (ANPR).
• Pay by phone via the Park PCM system, which uses QR or location codes for temporary access to facilities.
• Vehicle removal.
• Appeals management and debt recovery, with litigation when necessary.
• Permit management, with a dedicated team and virtual permit systems for businesses and visitors.
• The EnforcePCM self-reporting app, launched in 2016, which allows verified users to upload their own parking charges.
• Anonymous reporting of badly parked vehicles via the website.

Sectors served

PCM works with six main sectors in the UK:

• Housing associations.
• Managing agents.
• Developers.
• Landowners.
• Commercial premises.
• Retail.

The company presents itself as a preferred or sole operator for many of the country's leading housing associations, property management companies, developers and landowners. Its clients include Metropolitan Thames Valley (MTVH), FirstPort and Berkeley Group, with case studies at developments such as Time's Square, Royal Earlswood Park and Abbey Barn Park.

Focus on residential and community environments

PCM focuses on residential and community car parks, where, according to its experience, problems do not always come from unauthorised drivers, but also from tenants and visitors who exceed capacity or park inconsiderately. The company advocates an ethical, people-focused approach, with the aim of protecting residents, improving accessibility, reducing anti-social behaviour and easing the operational pressure on housing management teams.

Structure and resources

PCM has been part of Agena Group since the group was founded in 2019. The company highlights its ability to cover the entire national territory and carry out all aspects of car park management with its own resources. It has a dedicated account management team, site teams to install signage, conduct surveys and line marking, and a support structure for appeals and debt recovery.

Contact and opening hours

The company handles general enquiries and business development team enquiries from Monday to Friday. It has a specific email address for permit management and another for general enquiries.