Premier Heating Solutions

Premier Heating Solutions: heating, plumbing and electrical services in the Thames Valley

Premier Heating Solutions is a British home and building services company that brings heating, plumbing, air conditioning, heat pumps and electrical work together under one team. Founded in Pangbourne in 2005 by Phil, after years as a lead engineer with national heating brands, the company presents itself as an alternative to the practice of scheduling between eight and twelve jobs per technician per day. Its model is based on limiting each engineer's workload to allow more time for each customer, with directly employed staff rather than subcontractors.

Services for homes and businesses

The company covers five main areas: boilers and central heating, air conditioning, heat pumps, plumbing and electrical work. In heating, it installs everything from traditional systems to renewable technologies, and provides servicing and repair for all major makes, with plans that spread the cost and maintain cover throughout the year. In air conditioning, it designs, installs and maintains cooling and heating systems with F-Gas certified engineers. In renewables, it handles the design, installation and grant paperwork for air source heat pumps, including the £7,500 Boiler Upgrade Scheme. The electrical area covers rewires, consumer units, EV chargers and garden offices, with NAPIT-registered electricians.

In addition to private homeowners, it serves facilities managers with planned maintenance contracts and reactive cover across multiple sites, property managers and residents' communities, and the public sector, including schools, healthcare centres and community buildings.

Structure and local presence

The Pangbourne headquarters, at Horseshoe Park, serves as the operations centre: it coordinates engineers, parts logistics, training and support for the other hubs. The company operates a local hub model that keeps technicians close to their work area. The Sunninghill hub, in the SL postcode area, handles heating, plumbing, air conditioning and electrical work in Sunninghill, Ascot and the rest of the SL postcodes. The company states that it plans to open new hubs in the Thames Valley and southern counties.

The stated coverage radius is 25 miles from Pangbourne, with a 20-mile limit for the location of its engineers. Among the locations cited are Abingdon, Arborfield, Aldermaston, Didcot, Earley, Goring, Henley-on-Thames, Hermitage, Marlow, Newbury, Reading, Shinfield, Sonning, Streatley, Tadley, Tilehurst, Thatcham, Theale, Twyford, Wallingford, Wantage, Winnersh, Wokingham and Woodley.

Track record and recognition

With more than twenty years in business, the company states it has served over 10,000 homes and businesses and accumulated more than 2,000 five-star reviews. It presents itself as the highest-rated heating company in Berkshire and holds Gas Safe Registered credentials, NAPIT-registered electricians, MCS certification and Which? Trusted Trader status, with a rating of 4.9 out of 5 on that platform.

Team and organisation

The team comprises more than twenty engineers and support staff, organised into specialist departments with ongoing training. The structure includes directors, office and customer service, as well as the technical teams. The company maintains a commitment to return missed calls within one hour and responds to enquiries within one working day.

Financing and legal aspects

Premier Heating Solutions LTD, with registration number FRN 711923, is authorised and regulated by the UK Financial Conduct Authority as a credit broker, not as a lender. Financing is subject to affordability assessment and is offered through a panel of lenders including Zopa, Propensio and Novuna Personal Finance. The company is registered in England and Wales with number 05591229 and VAT number GB 121 295442.

Location and contact

19 Horseshoe Park Horseshoe Road, Pangbourne, Berkshire, RG8 7JW