Resolvecall

Resolvecall, FCA-regulated credit management in Paisley

Resolvecall is a professional credit management company regulated by the Financial Conduct Authority (FCA). It is based in Paisley, Scotland, and works on behalf of some of the UK's most well-known financial institutions to help customers resolve outstanding accounts.

The company presents itself as an intermediary that contacts customers at the request of its financial clients when an account requires attention. Its stated approach is to work with the debtor in a fair and understanding way to reach a solution tailored to their individual circumstances.

Customer portal to manage payments and data

Resolvecall provides users with an online portal, available 24 hours a day, where they can carry out various account-related tasks:

• Make card payments against the account balance.
• Set up and manage recurring payment plans, either by card or by Direct Debit.
• View the account statement.
• Update the contact information associated with the account.

Access to the portal requires authentication using account details. The system asks for the Resolvecall reference, date of birth and one of the following: the creditor reference or the postcode.

Contact and location

The company handles enquiries by phone on 0141 212 8500, with a dedicated line for international calls (+44 141 212 8500). Its address is 1 Smithhill Street, Paisley, PA1 1EB. It also offers a secure contact form through the customer portal.

Legal and regulatory information

Resolvecall Limited is registered in Scotland with number SC127277. Its registered office is at 1 Smithhills Street, Paisley, Renfrewshire, PA1 1EB. The entity is authorised and regulated by the Financial Conduct Authority. The website includes links to its legal notice, complaints procedure and the Credit Services Association (CSA) code of practice.

Location and contact

1 Smithhill Street, Paisley, PA1 1EB · Phone: 0141 212 8500