Contactlenses.co.uk

Contactlenses.co.uk, online optical retailer since 1996

Contactlenses.co.uk is a British online retailer specialising in contact lenses, glasses, sunglasses, solutions and accessories. The company claims to have been the UK's first contact lens website and has been operating online since 1996, although direct sales of contact lenses to customers began in 2002. According to its data, it has dispatched over four million orders and more than 90% of them come from repeat customers. It presents itself as an independent company that started in a spare bedroom and remains independent.

Contact lens catalogue

The store organises its lens range by brand, wearing modality and type of correction. Brands available include Acuvue, Air Optix, Avaira, Biofinity, Biomedics, Biotrue, Clariti, Crystal, Focus Dailies, Freshlook, Myday, Precision, Proclear, Purevision, Soflens, Total, Ultra and Wow. Lenses are classified as daily, monthly, weekly (7 day), two-weekly, extended wear, silicone hydrogel, toric or for astigmatism, multifocal and coloured. It also offers a specific category of lenses for Halloween and cosplay, with options such as white out, yellow and cat eye. The coloured lens selection can be filtered by blue, green, brown, grey, hazel and violet shades.

Glasses, sunglasses and accessories

In addition to lenses, the catalogue includes prescription glasses and sunglasses. Prescription glasses can be filtered by gender (female and male), by shape (aviator/pilot, cateye/butterfly, oval, rectangular, round, softened rectangular, square and wayfarer) and by brands such as Aurora, Easy Eyewear and Truview. Sunglasses are also organised by gender and shape (aviator/pilot, clubmaster, round and square), and include a section of handcrafted sunglasses. In the accessories and solutions section you will find lens solutions, soft lens rewetting eye drops, starter and travel packs, vitamin tablets, cases and prescription glasses. The store also sells products from optician brands such as Specsavers, easyvision, Boots, Optical Express and Vision Express.

Aftercare service and customer service

The company states that every order includes a free aftercare service comprising personalised advice on lens care, hygiene recommendations and access to its own optometrist to answer questions about eye health. Contactlenses.co.uk states that this aftercare service is a legal and ethical obligation for contact lens suppliers. Customer service is complemented by help pages and FAQs, and the company offers a loyalty programme with points redeemable by completing quizzes about lens care.

Logistics and purchasing process

The store operates exclusively online, which allows orders to be placed 24 hours a day. According to the information published, it holds stock of more than four million contact lenses and orders are generally dispatched within 24 hours. Packaging is designed to be letterbox friendly where possible, and delivery can be made to an address other than your home. The company offers free shipping on UK orders over £40 and free returns for 120 days. The site shows a secure payment system managed by SecurityMetrics and a referral commission programme.

Customer reviews

The site collects customer opinions and shows an average rating of 4.8 out of 5 based on 16,245 reviews. Comments highlight the speed of delivery, the ease of the ordering process, product availability and customer service. Some customers mention having been shopping at the store for more than ten years and value the value for money and communication during shipping.

Location and contact

Phone: 0345 319 3000