Tefal UK Shop

Tefal UK Shop: official online store for cookware and appliances

Tefal UK Shop is the official Tefal brand store for the British market. Its online catalogue brings together cookware, small kitchen appliances, ironing and home cleaning equipment, as well as utensils and drinkware. The store ships to mainland UK and the islands, and offers customer service by phone and chat.

Cookware and bakeware

The cookware section includes pan sets and frying pans, with collections such as Ingenio, with its sets and accessories, and the Jamie Oliver by Tefal line. The range covers complete pan sets, frying pan sets, saucepan sets, frying pans, saucepans, sauté pans, woks, stewpots and specialist pans.

Kitchen appliances

The kitchen appliances section comprises air fryers and deep fat fryers, grills, multi-cookers, mini ovens and hobs, and food steamers. It also includes kettles and toasters, both individually and in sets, as well as blenders, hand blenders, food processors, choppers and stand mixers. Featured lines include Easy Fry and OptiGrill.

Garment care and home cleaning

For the home, the store offers irons, steam generator irons, steam irons and clothes steamers, along with air purifiers and vacuum cleaners, including cordless models, wet and dry vacuum cleaners and spot cleaners. The catalogue mentions the X-Clean, AeroSteam and Pure Pop ranges.

Utensils and drinkware

The kitchenware and drinkware section includes kitchen knives, knife sets and knife blocks, single kitchen knives, travel mugs and water bottles. For food preparation, the store offers choppers, chopping boards, kitchen scissors and food storage containers. The store highlights the EverSharp Pro knife block and the Jamie Oliver by Tefal kitchenware line.

Delivery and customer service

The store details several delivery options. In mainland UK, next-day delivery is available for orders placed before 14:00 Monday to Friday, excluding weekends and bank holidays. Next-day or nominated-day delivery is free for orders of £150 or more, while standard 48-hour delivery is free from £50. Below those amounts, fees of £5.75 and £4.99 apply, respectively. For coastal areas and islands, standard 72-hour delivery is free from £150 and costs £5.75 below that amount.

Customer service is available Monday to Friday from 8:00 to 20:00 via chat or phone, with separate lines for the UK and Ireland. The store also offers product registration, guarantee management, repairs and FAQs, as well as secure card payment and the option of PayPal, including PayPal Credit.

Repairability and loyalty programmes

Tefal declares a 15-year repairability commitment, with spare parts supplied for almost all its products at a reasonable price. The company states that it has 6,200 repairers worldwide and that more than 96% of the products marketed by Groupe Seb in Europe in 2021 met the 10-year commitment in force until 31 December 2021, replaced from 1 January 2022 by the 15-year commitment. The store also promotes an app with recipes, cooking guides and exclusive offers, and a 15% discount for new newsletter subscribers, subject to conditions and with exclusions.

Catalogue offers

The site shows a section for deals and clearance. Featured products include the Ingenio Emotion L897SM74 22-piece stainless steel pan set, the EverSharp Pro K297S644 five-piece knife block in midnight blue, the Extreme Uncoated E529SA25 five-piece stainless steel pan set, the X-Clean 5 Pro GF5436G1 cordless vacuum and mop, and the AeroSteam DT9814G2 handheld clothes steamer with door hook. Some of these promotions are linked to discount codes and end dates indicated on the store itself.

Location and contact

Phone: 0345 148 9101