Sistrow

Sistrow, online fashion with free UK delivery

Sistrow is an online-only clothing store for women and men operating from the British domain sistrow.co.uk. The company presents itself as a retailer without a physical store, a condition that, according to its own explanation, allows it to offer prices and selection to its customers. Its catalogue is organised into two main sections, women and men, and is completed by a clearance section.

Women's catalogue

The women's offering includes coats and jackets, knitwear, blouses and shirts, hoodies and sweatshirts, jumpsuits and dungarees, dresses and footwear. Featured items on the website include oversized button cardigans, a Cressida wool cardigan, a Rosie zip-neck jumper, lightweight long-sleeve sweaters and half-zip sweatshirts. Under outerwear, there are quilted bomber jackets with fluffy hoods, corduroy puffer jackets with high collars and long quilted puffer coats with hoods, some with belts.

Men's catalogue

The men's section includes jackets and coats, jumpers and knitwear, hoodies and sweatshirts, shirts, dungarees and overalls, trousers and footwear. The site's search shows items such as the Aerplume ultralight down jacket, the Alden wool jacket and the Alderwick utility gilet, alongside the Alfie jacket.

Prices and promotions

The catalogue reviewed shows numerous discounted items, with prices reduced from the regular price: for example, women's knitwear between £28 and £32, women's padded coats between £40.99 and £80.99, and the Alden wool jacket at £92 compared to £165. The website also announces discounts of up to 70% in the clearance section and a volume savings policy under the slogan buy more to save more.

Shipping, returns and warranty

Standard shipping is free and the company states that it does not apply unexpected charges at checkout. Returns are accepted within 30 days of delivery and refunds are issued within up to ten days from receipt of the returned item. Defective products are replaced free of charge, provided the customer notifies and returns the item within 30 days. There is a 24-hour cancellation window after placing an order and a 30-day warranty on all purchases. The company indicates that, for the time being, it only ships to the UK and does not make international shipments.

Customer service and volume orders

Customer service is provided by email and via a contact form, with a target response time of 12 to 24 hours and a stated maximum of 24 to 48 hours for emails. The company accepts volume orders for businesses or organisations through its customer service team. Payments are processed with a secure SSL and HTTPS connection via American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay and Visa. The store allows combining a promotional code with a gift card in the same order.

Location and contact

Email: customercare@sistrow.co.uk