Tower Health

Tower Health, natural health and pain relief from Nottingham

Tower Health is a British online store specialising in natural health and pain relief products. It operates from Unit 24 Manvers Business Park, on High Hazles Road (Nottingham, NG12 3GZ), and serves its customers through its website and its own UK-based call centre. The company states it has been in the sector since 1999 and has served over a million customers.

Its catalogue is organised around supplements and topical products for joint and muscle discomfort, digestive health, energy, sleep, men's health and women's health. The company presents itself as a drug-free option, made with carefully selected natural ingredients, and maintains that it only sells products it would recommend to its own family.

Featured products from the catalogue

Among the items the store identifies as most frequently reordered by its customers are several topical formats and liquid supplements:

• ArthroGel Massage Gel (200 ml): massage gel with an immediate cooling effect, marketed as one of its best-selling products for soothing muscles and joints.
• JointGold Gel (200 ml): gel for joint use.
• JointGold (30 patches): patch format of the same product.
• Nutriplex Liquid (500 ml, berry flavour): collagen-rich liquid complex.
• Glucosamine Max 1600 mg liquid (500 ml): liquid glucosamine supplement.

The catalogue is completed with specific sections for back pain, knees, joints, digestion, energy, sleep, muscle pain and products from the Paingone range, among other categories.

Purchase conditions and guarantee

The company applies a 100-day money-back guarantee on all its products, which it describes as the longest in its category. According to its own description, the refund is full, requires no explanation, includes already opened products and is handled personally by the owner, Nick. The company states that its return rate is below 1%.

As for shipping, it offers free UK delivery on orders over £40, same-day dispatch for orders placed before 2pm and the option of next-day delivery. Payment can be made with American Express, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa, Klarna and Clearpay.

Customer service and advice

Tower Health maintains a UK-based telephone customer service, with no automated menus or overseas call centres, operating Monday to Friday. Its advisors handle order enquiries and help with product selection, and the company also offers the possibility of arranging a call with a health specialist advisor. Calls from UK phones are free.

Informational content and reviews

The website includes clinician-reviewed guides on the conditions related to its products, with articles dedicated to joint health, tennis elbow and dust mites, among other topics. The company also displays a rating of 4.5 out of 5 on Trustpilot, with over 6,200 verified reviews, and presents itself as a firm rated 'Excellent' on that platform.

Location and contact

Unit 24 Manvers Business Park, High Hazles Road, Nottingham, NG12 3GZ · Phone: 0800 669 65 45 · Email: cs@tower-health.co.uk