Sparkling Homes

Sparkling Homes: domestic and commercial cleaning in Norfolk and Suffolk

Sparkling Homes is a cleaning company based in Norwich that provides domestic and commercial services across Norfolk and Suffolk, with plans to expand throughout the rest of the UK. The firm presents itself as a premium cleaning provider and structures its offering around three core principles: vetted staff, transparent pricing and a digital booking platform with a cost breakdown before the appointment is confirmed.

Cleaning services offered

The catalogue covers both residential and professional settings. Services aimed at households include end of tenancy cleaning, deep cleaning, after builders cleaning, one-off cleaning, regular cleaning and carpet and rug cleaning using hot water extraction. For the hospitality sector, the company offers service for Airbnb and holiday lets with rapid turnover between stays. On the commercial side, it carries out cleaning of offices and professional spaces with bespoke quotes for large areas.

• End of tenancy cleaning for landlords and tenants, with a deposit-back guarantee.
• Comprehensive deep cleaning of homes.
• After builders cleaning, including removal of dust, debris and cement residue.
• One-off or recurring domestic cleaning.
• Office and commercial space cleaning.
• Airbnb and holiday let cleaning.
• Carpet and rug cleaning priced per area.
• Oven and appliance cleaning (single and double ovens, AGA, fridges, dishwashers, among others).

Pricing plans and booking options

The company structures its recurring offering into three plans: fortnightly, weekly and monthly. The fortnightly plan is presented as suitable for smaller households, couples, retirees or people who keep their home relatively tidy; the weekly plan is aimed at families with children or pets and professionals with little time; and the monthly plan is designed for homeowners who carry out day-to-day maintenance and want a thorough professional clean once a month. All plans include cleaning materials and set a minimum booking of three hours per visit.

One-off and specialist services are billed according to indicative rates published on the site: end of tenancy cleaning from £80, deep cleaning from £120, after builders cleaning from £180, regular domestic cleaning from £60, one-off cleaning from £100, Airbnb cleaning from £80, carpet cleaning from £36 per area and oven and appliance cleaning from £30 per unit. Office and commercial space cleaning is quoted on a bespoke basis.

Booking process and staff vetting

The booking process is structured in three steps: the client selects the service and adds rooms and extras, seeing the itemised price build in real time; the company assigns a vetted local professional, DBS-checked and insured, available on the chosen date; and finally the clean is carried out, after which the client receives confirmation and an invoice by email. The firm stresses that all cleaners undergo background checks and that both employees and subcontractors are insured.

Products and quality standards

Sparkling Homes states that it uses eco-friendly and hypoallergenic products, safe for children and pets, with medical-grade sanitation results. The company also mentions the use of non-toxic and environmentally friendly solutions. Its quality standards include background checks for all staff, transparent pricing with no hidden charges and tailoring services to the needs of each home.

Leadership team

The company is led by two co-founders: John Mambambo, chief executive officer, responsible for maintaining the quality and reliability standards of the service, and Ishumael Mutambirwa, chief financial officer, in charge of developing the technology booking platform and the digital customer experience.

Coverage and activity data

The company operates in Norfolk and Suffolk, with Norwich as its main base, and notes that it is in the process of expanding throughout the rest of the UK. The site shows cumulative activity figures: 549 jobs completed, 1,852 cleaning hours and 191 happy clients. Sparkling Homes Ltd. is registered in England and Wales.