E-Surgery

E-Surgery: Online Medical Consultation and Pharmacy in the UK

E-Surgery is a British online medical consultation and pharmacy service that allows patients to obtain prescription treatments without visiting a physical location. The platform is run by licensed healthcare professionals and operates from a pharmacy registered in the United Kingdom. According to the company itself, it has over 350,000 satisfied patients and maintains a rating of 4.7 out of 5 on Trustpilot.

How the service works

The process consists of three steps. First, the user searches for their medication, condition, or asks the pharmacist if they need guidance. Then they complete a short questionnaire about their health, which prescribers review to confirm that the treatment is safe in each case. Finally, the medication is dispensed from the company's UK pharmacy and sent to the patient's home via Royal Mail in recyclable packaging, with next-day delivery.

Treatment catalogue

The platform organises its offering into major therapeutic areas. In women's health, it brings together 81 treatments, including 20 for menopause, combined and progestogen-only contraception, period delay, period pain, urinary tract infections, bacterial vaginosis, vaginal dryness, polycystic ovary syndrome, fertility, and specific supplements. Men's health adds up to 36 treatments, with erectile dysfunction, hair loss, testosterone replacement therapy, premature ejaculation, enlarged prostate, and supplements. The weight loss area includes eight treatments, with injectables and tablets, appetite suppressants, and lipase inhibitors.

Other notable categories are asthma (37 treatments, with preventer and reliever inhalers and spacers), sexual health (19, with chlamydia and gonorrhoea tests, condoms, genital herpes, genital warts, lubricants, and PrEP), infections (20, such as acute sinusitis, bacterial tonsillitis, dental infection, fungal nail infection, or infected insect bites), and stop smoking (6 treatments). The general health section groups 278 treatments covering everything from allergies, acne, acid reflux, high blood pressure, or high cholesterol to pregnancy and diabetes tests, skin care, digestive health, pain, migraine, or heart health. In total, the website states that it covers 132 conditions.

Diagnostic tests and complementary services

In addition to medications, E-Surgery sells home test kits, including for chlamydia and gonorrhoea, PrEP, pregnancy, diabetes, heart, and circulation. The platform also includes advisory services with dietitians and pharmacists, a blog with articles on health and wellness, and a podcast. The company maintains a contact form for enquiries and a specific one for complaints.

Regulation and pharmacy details

The pharmacy operates with registration number 9012167. The superintendent pharmacist is Justin Dicks, with number 2038305. The responsible entity is Total Access Health LTD. The pharmacy address is 42 Barnard Road, Norwich, NR5 9JB.

Publications and news

The company's blog covers topics such as the upcoming arrival in the UK of a daily weight loss pill, an analysis of what 208,000 patients taught about remote healthcare, health metric calculators, skin cancer and cervical cancer prevention, and a winter wellness guide. Articles are presented with estimated reading times.

Location and contact

42 Barnard Road, Norwich, NR5 9JB · Phone: 01603 931 600 · Email: hello@e-surgery.com