City Plumbing

City Plumbing: plumbing and heating supplies for the trade

City Plumbing is a British supplier specialising in plumbing, heating, bathroom, renewable energy, and electrical products. It is part of the Highbourne Group and operates over 350 branches across the UK. The company presents itself as one of the country's largest distributors for the construction sector, offering tens of thousands of professional-quality products available for contact-free delivery or in-store collection.

Product catalogue

The catalogue covers boilers, radiators, pipes, fittings, spares, plumbing products, renewable energy solutions, bathroom items, electrical materials, and tools. The company stocks recognised brands and offers trade prices. Featured items on its website include a Rothenberger Superfire Pro Hotbag torch for £106.80 (inc VAT) and a Strom Auraheat 13.5kW combi boiler for £2,428.80 (inc VAT). It also has a section for good quality spares at a cheaper price and tools for the trade.

Services for trade professionals and retail customers

City Plumbing serves both installers and businesses in the sector as well as homeowners. For trade professionals, it offers essential product supply and fast deliveries; for retail customers, it helps maintain their installations. The company offers a 5-minute click and collect service and free delivery on orders over £75 (ex VAT).

Delivery and collection

Delivery options include selectable time slots. Deliveries are made Monday to Friday, except bank holidays, between 07:30 and 17:00. Standard delivery is within 5 working days, while orders placed before 5 pm may qualify for next-day delivery. In-store collection is available with the click & collect service.

The Bathroom Showroom

The company has The Bathroom Showroom, a network of over 290 showroom spaces where customers can view and purchase bathroom suites and accessories. These showrooms complement the main distribution business and offer specialist advice for renovation projects.

Digital tools and customer service

City Plumbing has a mobile app to manage orders and accounts from anywhere, available on the App Store and Google Play. Customers can open a cash or credit account and manage it online. The website includes a branch locator, a blog, an FAQs section, and a learning hub. The company also offers a customer rewards programme.

History and corporate structure

With over 40 years of experience in the sector, City Plumbing describes itself as an award-winning distributor. The parent company is City Plumbing Supplies Holdings Limited, which operates under the City Plumbing, PTS, and The Bathroom Showroom brands. The registered office is at Highbourne House, 1 Eldon Way, Crick, Northampton, NN6 7SL, and the company is registered in England with number 2489546 and VAT number 331 0384 44.