Hughes Insurance

Hughes Insurance, insurance broker in Northern Ireland

Hughes Insurance Services Limited is an insurance broker based in Newtownards, County Down (Northern Ireland). The entity presents itself as a local broker for the Northern Irish market and states its track record of more than 45 years protecting customers in the region. Its activity is structured around the sale and management of policies, with telephone support for sales, renewals and customer service enquiries.

Insurance portfolio offered

The offering on the website covers different lines, each with its own page and quote request:

• Car insurance, including a specific policy for classic vehicles.
• Home insurance.
• Business insurance.
• Van insurance.
• Travel insurance.
• GAP insurance.

The site also includes sections dedicated to young drivers and customer accounts, and a claims and breakdowns section for managing claims.

Corporate structure and supervision

Hughes Insurance Services Limited is registered in England and Wales with number 4451375 and registered office at Embankment West Tower, 101 Cathedral Approach, Salford M3 7FB. Its head office is located at Strangford House, 4 Jubilee Road, Newtownards, Co. Down, BT23 4WN. The company is part of Markerstudy Group, whose acquisition of Hughes Insurance was announced in November 2024. Its activity is authorised and regulated by the Financial Conduct Authority under number 305651.

Telephone support and management channels

The company organises customer service into three distinct streams — sales, renewals and customer service — with their own schedules published on its website. It has a specific line for car insurance and maintains a contact channel for customers experiencing financial difficulties. The website also includes a help centre, a complaints procedure and a customer centre for managing policies and claims.

Community activity and informative content

The entity states that it supports community-led projects aimed at improving the health and wellbeing of its staff and generating a positive environmental impact. In its news section, it publishes content on fraud prevention, including a piece on so-called ghost brokers, and on support for financial difficulties.

Location and contact

Strangford House, 4 Jubilee Road, Newtownards, Co. Down, BT23 4WN · Phone: 028 9104 2042 · Email: customer.service@hughesinsurance.co.uk · Hours: Telephone support 24 hours, every day. Sales, renewals and customer service: Monday 09:00 to 18:00; Tuesday 09:30 to 18:00; Saturday 09:00 to 13:00; Sunday closed.