MacBack

MacBack, Apple buy-back in the United Kingdom

MacBack presents itself as a British specialist in Apple product buy-back, operating since 2006. Its proposition is to offer a guaranteed price for the user's device, with no haggling or "up to" ranges, and to pay it once the condition of the equipment has been verified. The company operates as the buy-back arm of the Intelligent Lifecycle Solutions group, dedicated to professional refurbishment and IT asset disposal, and uses the trading name Intelligent Storage Solutions Ltd.

Devices it buys and reference prices

The buy-back catalogue covers MacBook Pro, MacBook Air, MacBook Neo, iMac, Mac mini, iPad and Apple displays, including LG UltraFine 4K and 5K models. The website shows indicative maximum amounts by model and generation:

• MacBook Pro: up to £1,950, from 2014 models onwards.
• iMac: up to £1,190, from 2012 onwards, including iMac Pro.
• MacBook Air: up to £650, from 2018 onwards.
• iPad: up to £1,000, including iPad Pro and iPad Air.
• Mac mini: up to £350, from M1 onwards.
• MacBook Neo: up to £300, all versions.
• Apple displays: up to £250, including LG UltraFine 4K and 5K.

The company also handles older equipment, unusual configurations or models not listed in the form, for which it offers a valuation on request.

How the selling process works

The user selects the model, specifications and condition of the device, and receives a guaranteed quote in approximately one minute. If they accept the offer, MacBack arranges insured collection with DPD on the chosen date and, for laptops, provides a specific packing box. Once the equipment is received, it is inspected and the data is securely erased in accordance with Data Protection Act standards. Payment is made by bank transfer or PayPal, usually within one business day of final confirmation and within 48 hours of receipt. The company stresses that the accepted amount is the amount paid, provided the device matches the condition declared.

Service for businesses, schools and organisations

MacBack has a bulk buy service aimed at device fleets. This channel manages the operation with a single quote and delivers a full reconciliation report, designed for businesses, schools and other organisations that need to dispose of several devices at once.

Group backing and service guarantees

MacBack's activity is supported by the infrastructure of Intelligent Lifecycle Solutions, a group that has worked since 2002 in the refurbishment and disposal of IT assets for high-security industrial sectors. The company holds ISO 9001, 14001 and 27001 certifications, relating to quality, environmental management and information security. It also checks every device against the national lost or stolen equipment database via CheckMEND. Collection is made with DPD next day and full door-to-door cover. On Trustpilot, the firm shows a rating of 4.6 out of 5 based on 1,873 reviews.

Promotions in force at the time of analysis

The website advertised a £50 bonus added to the quote for MacBooks with Touch Bar, applicable with the code Touch50.

Location and contact

Unit 18 Maesglas Industrial Estate, Maesglas, Newport, Wales NP202NN · Phone: 0800 006 2626 · Email: team@macback.co.uk