Open Flame BBQ

Open Flame BBQ, BBQ and pizza oven specialist in Surrey

Open Flame BBQ is an independent UK retailer dedicated to selling BBQs, pizza ovens and outdoor cooking equipment. The company presents itself as a Surrey specialist and operates both an online shop and a physical showroom where customers can see the equipment lit before buying. Its proposition rests on three elements it repeats on the site: testing every model before recommending it, price matching and handling warranties directly.

A catalogue organised by fuel type

The shop structures its BBQ range according to the fuel used, and explains the differences between each system:

• Gas: push-button ignition, instant temperature control and easy cleaning; the company recommends it for midweek cooking and hosting without hassle.
• Charcoal: real smoke and heat, with more hands-on management; recommended for those seeking searing and low-and-slow smoking.
• Wood pellets: app-connected smokers that hold temperature for hours with little attention; designed for long cooks.
• Electric: no gas bottle or chimney, suitable for flats, balconies and small gardens.

The site also includes a help section for choosing a model based on use, with categories such as equipment for large gatherings, for small spaces and smart smokers.

Brands stocked

The catalogue works with a defined group of manufacturers: Kamado Joe, Napoleon, Traeger, Masterbuilt, Blok, Gozney, Meater and YETI. Featured products include the Kamado Joe Big Joe III with cart and side shelves, the Kamado Joe Big Joe Konnected Joe, the Napoleon Rogue PRO-S 525 gas BBQ, the Traeger Woodridge Pro and the Masterbuilt Gravity Series 1150 and XT, the latter being charcoal grills and smokers with digital control.

Pizza ovens and accessories

The company devotes a dedicated section to pizza ovens, with the Gozney range as a reference: Arc Lite, Arc, Arc XL, Dome, Dome XL models and the Gozney Tread Trail portable bundle. Alongside the ovens it sells specific accessories such as peels and turning tools, as well as recipes and user guides.

The accessories section is divided between items for the cook and for the grill. For the former it offers tools, gloves and aprons, rubs and sauces, recipe books and thermometers. For the latter, covers, stands, cleaning products, rotisseries, racks, pans and griddles.

Fuel and consumables

The shop sells fuel for each type of equipment: restaurant-grade lump charcoal, wood pellets in various varieties — from oak to cherry —, wood chips and chunks to add smoke to gas, charcoal or pellet BBQs, and clean-burning firelighters. It also includes a small selection of pantry products, such as sauces and rubs.

Showroom and customer service

Open Flame BBQ operates from a showroom in Surrey where customers can see the equipment lit and receive advice. The company states that every model it sells has been tested in that space before being added to the website, that it is independent and that it handles warranty claims directly, without intermediaries. It offers price matching if the same product is found cheaper and free delivery on orders over £100 with tracking in mainland Great Britain. The site also allows orders by phone.

Social proof and communication

The site collects customer testimonials under the heading of hosts from across the UK and maintains a newsletter with new products, BBQ tips, showroom news and selected offers. At the time of analysis, the website was advertising a late summer promotion with up to 15% off selected Kamado Joe bundles.

Location and contact

Unit 21 Dean House Farm, Church Lane, Newdigate, Surrey, RH5 5DL · Phone: 01306 866 154 · Email: info@openflamebbq.co.uk