The Energy Supermarket

The Energy Supermarket, an energy supply broker for businesses in the UK

The Energy Supermarket is an energy broker headquartered in Newcastle upon Tyne that works with businesses across the UK. Its activity focuses on the brokerage and management of gas, electricity, water and waste supplies, with the stated aim of bringing SMEs the level of service and advice usually reserved for large corporate clients.

The firm presents itself as one of the few energy brokers offering full transparency in its operations, and supports this claim through negotiating contracts with multiple supply providers. According to its own communications, it maintains agreements with numerous utilities and leaves the final decision on the selected offer to the client.

Energy and utility management services

The company's service catalogue covers several areas of utility management for businesses:

• Business energy supply, with gas and electricity contracts.
• Flexible energy purchasing, aimed at adapting procurement to each company's needs.
• Water procurement.
• Waste management.
• Bespoke account management for each client.
• Contract validation.
• Processing of new connections.

The company states that its own software enables it to offer pricing quickly and efficiently, and that the quote request process is designed to be quick and hassle-free for the client.

Working method and client relationship

The process described by the company begins with the collection of data from the interested business —name, email address, company name, monthly bill amount, renewal date and telephone number— through a contact form. Based on that information, the team prepares energy packages tailored to each company's specific needs and presents them to the client, who has the final say on contracting.

The firm stresses that its account managers have decades of experience in the energy sector and that its approach is based on listening to the business's needs in order to offer customised pricing solutions. Among the principles it states it applies are transparency, professionalism and sector knowledge, which according to its presentation underpin the company's reliability and reputation.

Client profile and sectors served

The Energy Supermarket directs its services mainly at UK SMEs, although its communications also mention specific sectors among its areas of expertise:

• Trusts, academies and schools.
• Hospitality.
• Manufacturing.
• Non-profit organisations.
• Property management.

The company states that its mission is to offer SMEs the same level of service and expertise usually reserved for larger corporate clients, with ongoing support through its range of energy services.

Customer reviews and presence

The company highlights a score of 4.9 on Trustpilot, a platform where it collects reviews from customers who have switched supplier through its services. The Energy Supermarket operates from its headquarters in Newcastle upon Tyne and serves businesses across the UK.

Location and contact

Q6 Quorum, Benton Lane, Newcastle Upon Tyne, NE12 8BT · Telephone: 0800 254 5235 · Email: info@theenergysupermarket.co.uk · Hours: Monday to Saturday: 9:00 – 17:00