OpenFix

OpenFix: home and boiler cover in the UK

OpenFix is a British company specialising in home and boiler cover plans, aimed at both homeowners and landlords. Its offering is built around unlimited repairs, fast response, and a price match guarantee, according to information published on its website.

The company highlights that its comprehensive Complete plan has been awarded a 5-star rating by Defaqto, an independent financial product rating system. The company states that this plan is among the most comprehensive options available on the UK market.

Available plans and cover

OpenFix's range is organised into two main lines: home and boiler cover, and landlord cover. Within the first, the Complete plan includes, according to the comparison published by the company itself, unlimited repair costs, repairs to the boiler flue, repairs to all hot and cold water taps, gas and water supply pipes, home security and locksmith services, and pest control.

The company offers flexibility to choose the level of cover and the call-out fee. A higher call-out fee means a lower monthly payment. All plans include an annual boiler service worth £99, as well as access to an online customer area to manage requests, view documents, and receive support.

Engineer network and geographic coverage

OpenFix states it has more than 2,000 Gas Safe certified engineers across the UK, backed by agreements with boiler manufacturers who carry out specialist repairs on its behalf. Coverage extends to all of mainland UK, with a network of qualified independent engineers.

Sign-up process and service conditions

Sign-up is done online and the company indicates that the process takes less than two minutes. The customer can choose the cover start date and the first payment is taken approximately 14 days after that date, followed by eleven monthly payments. Repair requests can be made from day 14 after the chosen start date; problems arising before or during the first 13 days are excluded. No prior boiler inspection is required, but the customer must confirm that the installation is in good working order and free from pre-existing faults.

Customer service and support

The company has a UK-based phone support team, available to answer questions before signing up. OpenFix also publishes informative content on home maintenance, such as the importance of regular boiler servicing, the types of domestic gas heating systems in the UK, or the signs of water leaks. It has also announced a collaboration with Quotezone, a price comparison platform.

Corporate profile

OpenFix Ltd is registered in England and Wales, with company number 15806149 and VAT number 475994228. Its registered office is at Landmark Business Centre, Speedwell Road, Newcastle-Under-Lyme, ST5 7RG. The company presents itself as a provider of home and boiler cover with its own phone support and no hidden fees.

Location and contact

Landmark Business Centre, Speedwell Road, Newcastle-Under-Lyme, ST5 7RG · Phone: 0330 043 0376