Hot Chemist

Hot Chemist, an NHS pharmacy with home delivery

Hot Chemist is a pharmacy registered with the UK National Health Service (NHS) operating under the company name Hot Pharma Ltd. Its activity focuses on managing repeat prescriptions and free home delivery of medicines, a model designed for patients who cannot physically visit a pharmacy. The company serves communities across England and has two branches: one in Milton Keynes and another in Knaresborough, Yorkshire.

NHS prescriptions and the dispensing process

The main service consists of processing NHS repeat prescriptions. The patient registers and nominates Hot Chemist as their nominated pharmacy; they can then request their medicines through the NHS App, at their GP surgery or directly with the pharmacy. Pharmacists dispense the medication and the company notifies the patient before delivering it to their home at no extra charge. The company also manages private prescriptions.

Pharmacy First and video consultations

As part of NHS services, Hot Chemist offers the Pharmacy First programme. For conditions such as acute bacterial sinusitis, the patient completes a twelve-question screening questionnaire that takes less than five minutes. If eligible, they can book a fifteen-minute video consultation. Appointments are offered between 8:30 and 16:30, Monday to Thursday. Prescriptions issued before 14:00 are dispatched the same day for delivery the next working day. The consultation is free as part of NHS services; if medication is prescribed and the patient usually pays for prescriptions, a charge of £9.90 applies.

Services for care homes and other programmes

The pharmacy has a specific service for care homes, which includes the option to request an audit. It also offers Covid-19 and flu vaccinations, as well as a programme called Weekly Hot Box. Its service categories include NHS prescriptions, private prescriptions, delivery information, disposal of medicines and a frequently asked questions section.

Mobile app and medication management

Hot Chemist provides users with its own app that allows them to view prescription history, request repeat medications from their GP, track order status from GP approval to delivery, pay for prescriptions securely and send messages directly to the branch. The company also publishes health and wellbeing content, such as articles on hay fever, sun protection and burns.

Structure and pharmaceutical supervision

Hot Pharma Ltd, which trades as Hot Chemist, is registered with company number 09018672. The superintendent pharmacist is Chetan Parmar, with GPhC registration number 2070045. The Milton Keynes branch has GPhC premises registration 9010406, while the Yorkshire branch has 9010986. The company presents itself as a regulated pharmacy providing NHS services and offering free next-day delivery.

Branches and locations

Milton Keynes branch: Hot Pharma Ltd T/A Hot Chemist, 39 Carters Lane, Kiln Farm, Milton Keynes, MK11 3HL England

Yorkshire branch: Unit E Knaresborough Technology Park, Manse Lane Knaresborough North Yorkshire HG5 8LF England