HelpAlert

HelpAlert: personal alarms for older people in the UK

HelpAlert is a British company specialising in personal alarm systems and telecare devices for older people. Its catalogue includes safety watches with fall detection, emergency pendants and home alarms, all connected to a response centre operated in the UK that runs 24 hours a day. The proposition is aimed at families seeking peace of mind for an elderly parent or loved one.

Devices and alarm options

The range is organised into three main product types:

• Safety watch with fall detection: a monitored alert system built into a multi-function smartwatch. It is mobile and works both inside and outside the home as long as there is mobile network coverage. It includes a multi-network SIM and unlimited emergency calls at no extra cost. It can be used in the shower, although the company advises against submerging it for long periods, for example in the bath or while swimming. The company states that it is compatible with most pacemakers, though it recommends consulting a doctor or specialist if in doubt.
• Emergency pendant with fall detection: a device that automatically detects serious falls and raises an alert even if the user cannot press the button. It does not require a landline, broadband or mobile phone, as it incorporates a built-in mobile SIM. It allows two-way conversation with the control centre through the pendant itself.
• Home alarm: a simple alarm system that calls for help 24/7 from the home.

The company offers an alarm comparison tool and a product quiz to help choose the right device according to needs.

How the service works and emergency response

When an alarm is activated, the call is answered by a trained emergency response team based in the UK. This team speaks directly with the user, assesses the situation and contacts family members, carers or emergency services if necessary. The service is available day and night, and the company stresses that the devices work anywhere in the UK, even without a WiFi connection.

The devices are pre-configured in the warehouse with the details from the emergency contact form that the customer completes after purchase. This way, they arrive ready to use. The user only needs to charge the device and press the SOS button to make a test call to the control centre, which confirms that the device is activated and working correctly.

Plans, pricing and guarantees

HelpAlert sells its alarms through monthly or annual subscription plans, and includes a free 14-day trial in which only the shipping costs are paid, amounting to £4.25. During that period the service is complete and, if the customer is not satisfied, they can return the product at no extra cost. The company states that prices are fixed for life once the user subscribes, with no subsequent increases, and offers a 60-day money-back guarantee. The SIM, connection and unlimited emergency calls are included in the plan, with no hidden charges for calls or texts.

User profile and needs covered

The catalogue is aimed at older people and their families, with attention to specific situations such as risk of falls, pacemaker compatibility, hearing loss, visual impairment and cognitive decline. The company also publishes informative resources on financial help and benefits for older people, such as Attendance Allowance, Council Tax, state pension age, cost of living, food and meal help and cheaper travel. It also offers the possibility of requesting a free brochure by post or email.

Customer service and purchasing process

Orders can be placed online or by phone. After purchase, the company sends an emergency contact form that the customer must complete to personalise the service. Once received, the device is shipped with next-day delivery. HelpAlert also provides information on shipping, returns, VAT exemption and FAQs. The company presents itself as a trusted member of the British organisation Which? Trusted Trader.

Location and contact

Phone: 01273 055049 · Email: careteam@helpalert24.co.uk