defibshop

defibshop: defibrillators and first aid training in the UK

defibshop presents itself as the UK's only independent defibrillator retailer. The company states it is independent of any manufacturer and offers impartial advice tailored to each customer's practical and financial needs. Its activities combine the sale of automated external defibrillators (AEDs), accessories, first aid training, and maintenance and rental services.

Defibrillator and accessory catalogue

The store sells defibrillators from brands such as Cardiac Science, iPAD (CU Medical), Defibtech, HeartSine, Philips, Physio Control, Primedic, Mediana, Mindray, Schiller and ZOLL. It organises the catalogue into packages aimed at different environments: community, home, hospitality, multi-site, offices and schools. Special features highlighted include connected technology, defibrillators with child switch, and FDA-approved devices.

In addition to the devices, it offers a wide range of pads and batteries from brands such as Cardiac Science, HeartSine, iPAD (CU Medical), Defibtech, Mediana, Mindray, Philips, Physio Control, Primedic, Schiller and ZOLL. Pads are classified as adult, paediatric, CPR feedback and training, and are also sold in bundles combining adult and paediatric pads or pads with batteries. The accessories section includes training units, manikins, training batteries, manikin accessories, remote controls, suction units, first aid kits, rescue kits, CPR devices, SD cards, ECG leads and simulators. It also sells bleed control products, such as kits and cabinets, and storage and signage solutions: indoor and outdoor cabinets, carry cases, backpacks, wall mounts, wall, floor and window signs.

Training and maintenance services

defibshop delivers training courses covering first aid, AED and CPR, refresher courses, fire safety and manual handling. In the area of maintenance, it offers service contracts, annual AED servicing, installation and fault reporting. It also provides long-term rental, defibrillator hire and training unit hire, as well as a defibrillator trade-in service. The company offers a free expiry reminder service: customers can register their product expiry dates, even if they did not purchase from defibshop, and receive alerts before they expire. Delivery is free and items are dispatched within seven working days, according to the website, which also warns of possible longer lead times.

Offers and promotions current at the time of analysis

The site displayed several promotions. A limited October offer included the Physio Control LIFEPAK CR2 semi-automatic defibrillator for £895 plus VAT. Another offer highlighted the HeartSave myPAD semi-automatic connected with LCD display, LTE module and eight-year data plan. The company advertised a ten-year warranty on all defibrillators and a monthly draw among those who bought a ZOLL (AED Plus, AED 3 or G5) with the chance to receive a free unit. It also offered maintenance with e-learning, annual servicing and registration in its system, available for three or five years. Featured products included the Primedic HeartSave Y semi-automatic and the ZOLL AED Plus, in fully automatic and semi-automatic versions.

Customers and commitment to heart-safe spaces

The company states that its customers include organisations seeking to create heart-safe spaces. It mentions its support for the work of Lagan's Foundation with families in the north-west of England. defibshop is part of the Safe Life AB group.