Sleep Village UK

Sleep Village UK, beds and mattresses made in West Yorkshire

Sleep Village UK is a British retailer dedicated to the sale of beds and sleep equipment. Its catalogue is organised around divan beds, ottoman storage beds, open storage bases, bed frames, mattresses and headboards. The company states that all its products are manufactured in the heart of West Yorkshire and that the bed and mattress range is handcrafted by a specialist team.

The company presents itself as an option for those looking for different ranges within the same selection: it offers a choice of standard, premium and luxury bed frames, as well as specific models such as the Evie, Amber, Olivia Plain, Lia, Ruby, Ava and Knightsbridge divan sets, some of them with a footboard. The catalogue also includes open coil mattresses and a 3D bed builder tool.

Models and catalogue categories

The shop groups its products into several families designed to suit different needs and preferences. The main categories include:

• Divan beds, with variants such as the divan set and the divan set with footboard.
• Ottoman storage beds, which incorporate hinged gas pistons to lift the mattress base.
• Open storage bases.
• Bed frames.
• Mattresses, including open coil mattresses.
• Headboards, designed to fit standard UK bed sizes.

The site shows a new arrivals section and a featured styles section, with models such as the Evie, Amber, Olivia Plain, Lia, Ruby, Ava and Knightsbridge divan sets. Prices in the catalogue consulted start at £84.99 for several divan sets and reach £219.99 for the Knightsbridge model, with indicated discounts of 50% off the regular price on the items shown.

Manufacturing, guarantee and safety

The company states that all its products are manufactured in West Yorkshire and that the process is carried out by a specialist team using selected materials and manufacturing methods. According to its own information, the products comply with British fire safety regulations, an aspect the company highlights as a priority.

Sleep Village UK offers a three-year guarantee on all its beds and mattresses. This guarantee covers structural defects and manufacturing faults. The website also mentions a five-year guarantee in a promotional message on the home page, while the FAQ section details the three-year cover.

Purchase, payment and delivery

The purchase process is presented in three steps: product selection, payment and delivery. The shop accepts interest-free instalments through Klarna and accepts, among other methods, American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa.

Delivery is free to most of the UK. The estimated delivery time is approximately 5 to 10 working days, depending on the type of item, the area of the UK and the delivery schedule. A few days before delivery, the customer receives a notification with the date and time slot. There is an option for assembly and removal of packaging.

Cancellation conditions and customer service

Customers can cancel the order before the manufacturing process begins. Once production has started, cancellation incurs a 50% charge to cover material costs, administration and processing time. If an item arrives damaged or incorrect, the company asks customers to contact its customer service team within five days of delivery and may request photographs of the damage to determine the appropriate solution.

The company maintains a telephone customer service and a contact email address, and offers help sections on its website about delivery, returns, size guide and FAQs about Klarna.

Location and contact

Phone: 020 8125 7147 · Email: support@starapps.studio