gee

gee: clip-in human hair extensions in the UK

gee is a British brand specialising in clip-in human hair extensions, designed for a natural blend and an undetectable finish. The company operates primarily through its online store and sells its products in the UK, with free UK delivery and international delivery options.

Its catalogue is organised around different extension formats and accessories, and includes tools for shade selection and pre-purchase consultation services.

Extensions and accessories catalogue

gee's range covers several product categories:

• Full head clip-in extension sets.
• Full coverage halo extensions.
• Custom clip-in extensions.
• One-piece extensions for subtle volume.
• Face-framing clip-in extensions, with front and side coverage.
• Accessories: colour swatches, colour ring, replacement clips, halo wires, storage bag and hanger.

The extensions are available in lengths of 11.5, 14, 18 and 22 inches.

Colour matching and advice

The company offers several ways to get the right shade: buying colour swatches, a colour guide and videos, a colour ring for professionals, and personalised advice via WhatsApp. In addition, orders include a complimentary colour swatch to confirm the shade in person. There is also the option to request a virtual hair consultation.

Guarantee and returns policy

gee backs the quality of its extensions with a 12-month guarantee from delivery, subject to a limit of 104 total wears (based on wearing up to twice per week) or 12 months, whichever occurs first. Manufacturing faults are covered for 30 days from delivery. The guarantee does not cover intentional damage, neglect, failure to follow the care guidelines, daily or normal wear and tear, or alterations such as colouring, toning or chemical treatments. In the event of a quality issue, the item must be returned for assessment; if it cannot be repaired, a replacement is offered at no cost. Liability is limited to the value of the original product purchased.

The company accepts hassle-free returns and exchanges within 15 days of delivery. Final sale items and accessories are not eligible for return or exchange. After a return is received and approved, the refund is processed within up to 14 days, and the funds may take up to 10 additional days to appear in the account. Delivery fees, duties and delivery promotions are non-refundable.

Delivery, timescales and collection

The store offers several delivery methods in the UK: standard delivery with an estimated arrival of 9 days for £4.99 (free on all extension styles, non-refundable on returns), express delivery in 4 days for £5.99, and next-day delivery for £10.99 (with postcode restrictions). International delivery has an estimated arrival of 9 days, with costs varying by destination; taxes and duties are not included.

There is also the option of collection from the Manchester office, available Monday to Friday from 9:00 to 17:00. Orders must be collected within 7 days of being ready; otherwise, they are cancelled. Processing times vary by service: up to 4 working days for standard delivery, up to 2 for express, and same day for next-day (orders placed after 15:00 GMT are processed the next day). Weekend or holiday orders are processed the next working day.

Customer service and payments

The customer service team is available Monday to Friday from 8:00 to 17:00 GMT. Order-related queries are handled by email, while general queries can be made via WhatsApp. The company accepts Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Shop Pay, Apple Pay, Klarna, Clearpay, PayPal and Google Pay.

Awards and presence

gee has been recognised with industry awards: Marie Claire gave it the award for best clip-in extensions, and it has received the awards for best hair pieces and best extensions for three consecutive years (2024-2026). The brand also has a programme for industry professionals, with trade access and a professional colour ring.