The Golden Boot

The Golden Boot, Maidstone's historic shoe shop

The Golden Boot is a family-run footwear and fashion retailer based in Maidstone, in the English county of Kent. The company presents itself as a family-owned business established in 1790, making it one of the longest-standing shoe shops in British retail. It operates both through its online store and its physical premises on Gabriel's Hill in Maidstone.

The company that runs the business is F.W. Randall & Company Limited, which trades under the name Golden Boot. Its registered office is at 29–31 Gabriels Hill, Maidstone, Kent, ME15 6HZ.

Stores tailored to different customers

Golden Boot's retail structure is organised into three separate sales areas, each aimed at a different audience: the women's shop, the men's shop and the children's shop. This separation makes it possible to tailor the range, sizing and service to the needs of each segment. The company also offers a personalisation service and a loyalty card for regular customers.

Range of footwear, clothing and accessories

The catalogue covers footwear, clothing and accessories. In footwear, the range includes shoes, sandals, trainers, espadrilles, boots, slippers and wellies. In clothing there are tops, dresses, jeans and trousers, shorts, coats and jackets, knitwear and fleece, socks and underwear. Accessories include handbags, purses, belts, hats, umbrellas, drinkware and shoe care products, as well as gift vouchers.

The children's section is divided between girls and boys and includes school shoes, shoes and trainers, first shoes, sandals and boots, along with toys and accessories.

Brands stocked

The shop carries a wide range of national and international brands. Among the leading women's brands are Archies, Barbour, Birkenstock, Gabor, Hispanitas, Holland Cooper, Hoka, Pikolinos, Wonders and Yeti. For men there are &SONS, Barbour, Ecco, Hoka, Holland Cooper, Loake, Pikolinos, R. M. Williams, Schöffel and Yeti. For children, Bobux, Clarks, Geox, Hoka, On Running and Start-Rite are listed.

The full brand list also includes Alpe, Blundstone, Joseph Cheaney & Sons, Crockett & Jones, Crocs, Dr Martens, Dubarry, Fairfax & Favor, Gianni Conti, Hey Dude, Jeffery-West, Jekyll & Hide, Josef Seibel, Kickers, Le Chameau, Meindl, Merrell, Muck Boots, NeroGiardini, Panama Jack, Pantherella, Primigi, Red Wing, Remus Uomo, Ricosta, Rieker, Roka Bags, Saphir, Sebago, Secrid, Shepherd of Sweden, Skechers, Stetson, Swole Panda, Tamaris, Teva, Timberland, Toni Pons, Waldlaufer and Bigjigs Toys, among others.

Fitting and purchasing services

Golden Boot offers shoe fitting appointments, a service particularly aimed at children's footwear and first shoes. The company also promotes the My First Shoes club, aimed at children's first shoes, and organises back-to-school appointments for school shoes.

On payment, the shop states that it offers credit on orders over £99 and payment in three instalments for purchases between £30 and £2000. Telephone support for expert advice is available Monday to Saturday.

Online activity and customer service

In addition to its physical stores, the company runs an online shop with home delivery and has information sections on deliveries, returns, size guide and measuring feet at home. The company publishes content on a blog and has a customer loyalty programme.

Location and contact

29–31 Gabriels Hill, Maidstone, Kent, ME15 6HZ · Phone: 01622 752349 · Email: sales@thegoldenboot.co.uk · Hours: Telephone support Monday to Saturday