Krystal Hosting

Krystal Hosting, a British cloud hosting provider

Krystal Hosting is a UK-based web hosting company operating under the legal name Krystal Hosting Ltd, registered in England and Wales. The company presents itself as the country's largest independent hosting provider and traces its origins to 2002, when it was founded on a shoestring budget. Its offering combines cloud infrastructure, UK-based technical support and an energy model based on renewable sources.

Hosting services and available plans

The company's catalogue covers several hosting lines, with starting prices published in pounds sterling:

• cPanel web hosting, focused on speed and stability, from £7/month.
• Business hosting with PCI compliance, from £19/month.
• Fully managed WordPress hosting, from £15/month, including an AI site builder.
• VPS hosting with instant scalability, from £10/month.
• Domain names, from £7.99/year.

The firm also offers bespoke managed services: it acts as the client's dedicated systems team and manages their cloud hosting with 24/7 support, whether on its own public cloud platform, Katapult, or on AWS or Azure. It also sells reseller hosting, a website builder, CDN and cloud solutions such as virtual machines, block storage, object storage and GPUs. The company advertises a 60-day money-back guarantee and offers credit to those migrating from another provider, with a free migration service carried out by its team.

Performance and security

The platform relies on its own cloud designed to maximise speed and availability, with LiteSpeed caching, all-NVMe storage and a server stack optimised to maintain performance under load. On security, the company holds ISO 27001 and Cyber Essentials Plus certifications, and includes 4,000 Gbps DDoS protection at no extra cost, free SSL certificates, real-time scans against viruses, malware and suspicious uploads, and daily and hourly backups.

Sustainability and environmental commitment

Krystal presents itself as a green hosting provider: its infrastructure runs on 100% renewable energy from the sun, wind and sea, and operates data centres with an energy efficiency PUE of at least 1.2. The company is a Certified B Corp and a member of 1% for the Planet, and plants a tree each month for every active client. Its website is verified as green hosting by thegreenwebfoundation.org.

Support and customer service

Technical support, described by the company as multi award-winning, is provided by a UK team available via ticket, live chat and phone, with a 24/7 emergency line. The company complements its support with step-by-step guides and a detailed knowledge base.

Figures and clientele

According to data published on its site, Krystal has 44,786 active customers, hosts 301,385 websites and manages 115,056 domains, as well as having planted 5,213,778 trees. Among its clients it mentions organisations such as Audioboom, NHS, Eden Project, National Trust for Scotland, Edie, Nexus Mods, WED2B and Daikin. The company states it has over 24 years of experience developing its cloud hosting platform.

Corporate structure

Krystal Hosting Ltd is registered in England and Wales with company number 07571790 and VAT number 884982260. Its registered office is at 124 City Road, London, EC1V 2NX.

Location and contact

124 City Road, London, EC1V 2NX