Universal Holiday

Universal Holiday, British tailor-made travel tour operator

Universal Holiday is a London-based tour operator that presents itself as specialising in organising tailor-made holidays and tours. Its activity is structured around two main areas: holiday packages — including multi-centre ones — and flight booking, with offers the company describes as exclusive to destinations in Asia, West Africa and the Middle East.

The company states that its holiday packages are ATOL protected, the UK financial protection scheme for package holidays, and that it offers flexible payment plans to make booking easier.

Catalogue of tours and packages

The site shows a catalogue of tours organised by duration, destinations and type of trip. Featured packages include options in Asia and North America, with prices published in pounds sterling and departures from the United Kingdom:

• Japan and China: 12-night package with Tokyo and Kyoto, from £1,459.
• 14-night multi-centre Thailand: Phuket, Krabi and Elephant Hills, from £1,309.
• 9-night multi-city tour of the United States: New York, Las Vegas and Los Angeles, from £1,089.
• 15-night Thailand islands with four destinations, from £1,239.
• Asia Grand Tour: five countries and 18 nights, from £1,859.
• Bangkok, Phuket, Krabi and Koh Samui: 12 nights, from £1,429.

The packages are grouped into categories such as beach, family holidays, luxury holidays and multi-centre travel, and are designed for groups of six or more according to the information on each listing.

Flights departing from London

The flights section lists fares departing from London with baggage included, operated by airlines such as Qatar Airways, Air China and Etihad Airways. The catalogue consulted showed, among others, the following routes:

• London–Manila, 40 kg baggage with Qatar Airways, from £662.
• London–Clark, 45 kg with Qatar Airways, from £679.
• London–Cebu, 45 kg with Qatar Airways, from £689.
• London–Bangkok, 23 kg with Air China, from £432.
• London–Singapore, 30 kg with Etihad Airways, from £562.

The company allows offers to be filtered by region — Southeast Asia, West Africa and the Middle East — and sorted by price, destination or baggage allowance.

Traveller support and way of working

Universal Holiday works from enquiries: the customer sends their flight or holiday request and the company responds with a personalised proposal. The site states that flight requests receive a quote within 24 hours. The company says it has a team of travel consultants who design each itinerary according to the customer's interests, budget and style, and offers support by phone, email and messaging.

Among the points the company itself highlights are the ATOL protection of its packages, interest-free payment plans according to its description, a best price guarantee and customer support during the trip.

Destinations and traveller profiles

The offering ranges from beach getaways and family trips to luxury tours and multi-country itineraries in a single trip. The company cites Europe, Asia and major US cities as areas of interest, in addition to the specific destinations included in its catalogue of flights and tours.

Location and contact

13 High Rd, London, United Kingdom · Phone: +44 20 3603 1002 · Email: info@universalholiday.co.uk · Hours: Monday to Saturday 8:00 to 18:00; Sunday closed.