Crystal Travel

Crystal Travel, a London travel agency specialising in flights

Crystal Travel is a UK travel agency that has been operating since 1987 and, according to its own presentation, has more than 39 years of experience helping customers find affordable flights and plan trips worldwide. Its activity focuses on the sale of airline tickets and holiday packages, with travel agent support and access to over 150 airlines to compare options and fares.

Flights and packages: the commercial offer

The agency allows searching for round-trip or one-way flights, with class selection (economy, premium economy, business and first) and passenger breakdown by age: adults from 16 years, youths 12 to 15, children 2 to 11 and infants under 2 years, both on seat and on lap. In addition to flights, the site shows a catalogue of packages by destination including Cambodia (Siem Reap), Cape Verde, France (Paris), Hong Kong, Hungary (Budapest), India (Delhi, Goa, Kerala and Mumbai), Indonesia (Bali), Italy (Rome), Maldives, Mauritius, Mexico (Cancun), Netherlands (Amsterdam), Philippines (Manila), Portugal (Lisbon), Singapore, Spain (Barcelona), Sri Lanka, Thailand (Koh Samui and Phuket) and United Arab Emirates (Dubai).

The fare catalogue shown at the time of analysis included flights to Japan from £650, Turkey from £180, Portugal from £120, Cyprus from £220, Bali from £690, India from £450, Italy from £110, Rwanda from £520, Florida from £420, Barbados from £520, Montenegro from £180, Australia from £850, Bulgaria from £140 and Norway from £120. The website itself warns that fares are subject to availability and may change before confirming the booking.

Accreditations and booking protection

The company presents itself as an ABTA member, ATOL holder for eligible bookings and IATA accredited. As it explains, when ATOL protection applies the customer receives a certificate confirming the services covered. The company listed at the foot is Moresand Ltd. (Reg No. 02114691), which trades as Crystal Travel and is registered in England and Wales.

Payment methods and customer services

Alongside online or telephone booking, the agency offers payment with major credit and debit cards (Visa and Mastercard) without surcharge, as it states, and with digital wallets such as Apple Pay and Google Pay. It also offers Fly Now, Pay Later through external partners, which allows splitting payment into small instalments. Among the services cited are 24/7 customer support, free same-day cancellation on applicable bookings and the possibility of booking with a deposit.

The team handles post-booking requests: changes, cancellations, passport details, special service requests, invoices and frequent flyer numbers. For elderly passengers or those with disabilities, it arranges wheelchair assistance, Meet and Assist service and other accessibility needs, which can be added during booking or afterwards. It also offers help with online check-in, seat selection, purchasing extra baggage and sending boarding passes. A baby cot can be requested at no cost on selected flights, subject to aircraft configuration.

Customer profile and fare types

The agency mentions among its focuses VFR (visiting friends and relatives), corporate and tour operator fares, as well as flexible fare options. The site allows booking for a passenger other than the cardholder and adding another traveller to the same flight, although with a separate booking number, availability and fare. In the event of airline cancellations or delays, the team contacts the company to seek alternatives, which may include rebooking, refund or other assistance according to the airline's policy.

Tailor-made itineraries and available airlines

The company states that it can create customised itineraries according to the customer's preferences, including airline, fare expectation and interests, and combine them with ground arrangements. Among the airlines the site highlights as bookable are British Airways, Emirates, Qatar Airways, Virgin Atlantic, Etihad Airways and Lufthansa. The analysed content also included a note about the resumption of Air Zimbabwe direct flights between London Gatwick and Harare after fourteen years, with bookings open and a deposit booking option.

Location and contact

12 Stephen Mews, London W1T 1AH, United Kingdom · Email: support@crystaltravel.co.uk · Hours: Telephone support 24 hours, every day.