Teletext Holidays

Teletext Holidays: package holidays with telephone booking and financial protection

Teletext Holidays is a British travel agency that sells flight-and-hotel packages, mainly through telephone service, although it also has a website for browsing offers. The company presents itself as the heir to the Teletext brand, a television information service that operated in the United Kingdom for decades and evolved into a holiday sales business.

Booking model and service channels

The company maintains a telephone booking model: customers call to complete the purchase, and the company states that through this channel it offers airfares and hotel agreements that it does not publish on its website. According to its own description, these exclusive prices cannot be shown online due to restrictions from its suppliers. The sales line is open from 8:00 to 23:00, and there is a separate support line. The company states it provides service seven days a week, with 24/7 assistance for emergencies during the trip.

Products and destinations

The catalogue focuses on package holidays with flight and hotel included. Among the featured offers shown on the website were getaways to Egypt and the Canary Islands with free transfers, options for Turkey for 2026/27, group trips and last-minute departures. The reference prices that appeared on the site started from £287 per person for Egypt and the Canary Islands, £109 per person for Turkey, £165 per person for group trips and £91 per person for last-minute deals. The company also indicates that it has expanded its list of long-haul destinations.

Financial protection and guarantees

Teletext Holidays sells only ATOL-protected holidays, booked with tour operators, and is a member of the Travel Trust Association (TTA). The company describes a triple protection mechanism that includes depositing customer funds in a separate trust account, which it cannot access until the traveller returns. It also offers a price match promise and allows bookings with deposits from £49 per person.

History and awards

The Teletext brand has more than 50 years of history in the United Kingdom. The original service was launched in 1974 as a television screen information platform, known as Ceefax on BBC and Oracle on ITV. In 1993 it was relaunched as Teletext Ltd, and in 2010 its holidays section began operating online under the telephone booking model. The company states that, from 2013 onwards, it established itself as one of the leading online holiday companies in the United Kingdom and Ireland, with regular destinations such as Majorca, Turkey and the Canary Islands. Among the awards it mentions are a nomination at the 2017 British Travel Awards, the award for Best Online Travel Agency in 2018 and 2019, the award for Best All Inclusive Holiday Company in 2019 and recognition for Best Use of TV at the Travel Marketing Awards.

Team and service approach

The company notes that its management team is made up of professionals with experience in the travel sector, some from the company's earlier stage. Its proposition is based on personalised service from agents who know the destinations, as opposed to exclusively online agencies.

Location and contact

Phone: 0330 190 0001