Twelve Transfers

Twelve Transfers: private chauffeur transfers in London and the UK

Twelve Transfers is a private chauffeur transport company based in Erith, Greater London, serving the whole of the UK. Its activity focuses on airport transfers, long-distance city-to-city journeys, cruise port transfers, corporate transport and special occasion travel. The company states it has over ten years of experience and an average rating of 4.9 out of 5, with more than 3,000 verified reviews according to its own presentation.

Transfer services

The company's catalogue is organised into several service lines:

• Airport transfers: connections with Heathrow, Gatwick, Stansted, Luton, London City, Southend, Birmingham, Manchester and other UK airports. The service includes real-time flight monitoring to adjust the pickup if the arrival changes.
• Long-distance transfers: journeys between cities such as London-Manchester, London-Birmingham, London-Bristol, London-Oxford and London-Cambridge, designed for individuals, families and business travellers.
• Corporate and executive travel: transport for meetings, conferences, hotels and corporate events with executive vehicles and experienced chauffeurs.
• Cruise port transfers: service to terminals such as Southampton, Dover, Portsmouth and Harwich.
• Hotel and city transfers: door-to-door journeys between hotels, train stations and city centres.
• Special events and private tours: weddings, concerts, sporting events, private celebrations and VIP occasions, as well as private sightseeing tours and day trips.

Fleet and vehicle classes

The company offers four vehicle categories, each with a fixed all-inclusive fare:

• Executive Saloon: Mercedes E-Class or BMW 5 Series models, up to 3 passengers and 2 suitcases.
• Extra luggage Executive Estate: Mercedes E-Class Estate or similar, up to 4 passengers and 4 suitcases, for long trips and family holidays.
• Groups Executive MPV: Mercedes V-Class, VW Sharan or similar, up to 7 passengers and 7 suitcases, for families and groups.
• VIP Luxury Chauffeur: Mercedes S-Class, Range Rover or similar, up to 3 passengers and 3 suitcases, for executive travel and special occasions.

Fixed fares and service conditions

Twelve Transfers works with fixed prices with no hidden charges or surge pricing. The site shows examples of indicative fares for frequent journeys: Heathrow-Central London from £75, Gatwick-Central London from £110, Stansted-Central London from £112, Luton-Central London from £110, Birmingham Airport-London from £219, London-Oxford from £140, London-Cambridge from £145, London-Manchester from £375, London-Dover Cruise from £159 and London-Southampton Cruise from £209. The company states that these are indicative saloon class prices, fixed and all-inclusive, and that long-distance journeys are quoted individually. It also advertises free cancellation and payment by card or online.

Booking, tracking and mobile app

Booking can be made online without the need to create an account or provide a card in advance: the user enters origin, destination, date and vehicle and gets a fixed price before confirming. For airport pickups, the driver waits inside the terminal with a sign bearing the passenger's name and helps with luggage. The company has its own app for iOS and Android from which you can book, track the driver's arrival in real time, send messages, request an immediate ride and check journey history and receipts. The service and customer support operate 24 hours a day, 7 days a week, including public holidays.

Coverage and contact details

The company operates throughout the UK, with a special presence at Heathrow, Gatwick, Stansted, Luton, London City and Southend airports, as well as in cities such as London, Manchester, Birmingham, Bristol, Oxford and Cambridge, and at cruise terminals such as Southampton, Dover, Portsmouth and Harwich. Its headquarters are at Engine House Bexley, 2 Veridion Way, Erith, London DA18 4AL, and the contact phone number is +44 (0)20 3479 5700.

Engine House Bexley, 2 Veridion Way, Erith, London DA18 4AL · Hours: 24 hours a day, 7 days a week