Metro City Moves

Metro City Moves: London removals with a written quote

Metro City Moves is a removals company based in the E18 postcode of London that operates across all the city's postal districts. Its working method is built on three steps: first, a survey of the job is carried out (which can be by video call or in person) to assess the floor, lift, parking distance and volume; then a written quote is provided detailing what is included and what is not; and finally, on moving day, the team walks the route before lifting anything and organises the load in sections. The company states that the price agreed in writing is the one it plans around, and that if a change arises on the day of the service, its cost is communicated before it is carried out.

Removals services for homes and businesses

Metro City Moves' catalogue groups 16 services into four categories. Home removals include: full house removals (with or without packing, from a studio to a family home), flat removals (with stairs, lifts and narrow landings), man and van service for booked periods, student removals (from halls to house shares, usually at short notice and around term dates), and long-distance removals outside London and back, planned around one driver and one load. In the business and specialist area, it offers: office removals (desks, chairs, screens and server equipment, usually outside working hours), furniture delivery (collection and delivery of a single piece, including carrying it up stairs), furniture assembly (building flat-pack furniture in the relevant room and taking away the packaging), same-day delivery (when the route and load allow it) and piano removals (upright and grand pianos, with the right equipment and the route measured before the day).

Cleaning, clearance and storage

The company also covers cleaning and clearance services: end of tenancy cleaning (cleaned to the standard described in the inventory), end of tenancy clearance (leaving the property empty before check-out), house clearance (a whole property emptied, often against a deadline and on someone else's behalf) and rubbish removal (what is left over after the move). In the packing and storage section, it includes packing services (a full pack, or fragile items only such as glass, china, pictures and lamps) and storage (for the gap between a completion and a key handover).

Coverage and quote process

Metro City Moves serves all London postcodes, from EC1 to Biggin Hill, with coverage in central London (EC, WC), north London (N, NW, EN), east London (E, IG, RM), south London (SE, SW, BR, CR, SM, KT, DA, TN16) and west London (W, HA, UB, TW). The company does not publish indicative rates because the cost depends on factors such as access, floor, parking distance and volume. The process starts with a survey, which can be by video call, and continues with a written quote listing what is included and excluded. Anything added before accepting is priced into the quote. The company states that it answers at any hour, including nights and weekends, and that its crews also work nights.

Guides on moving in London

Metro City Moves' website publishes 29 guides on practical aspects of moving in London. These include comparisons of parking suspension fees by borough (with examples such as Camden and Haringey), analyses of the factors that make a move more expensive (floor, lift, parking) and a checklist based on the city's real deadlines, such as the parking notice, the ULEZ check and the tasks for the last week. The guides cite sources from council advice pages and Transport for London, with the date each fact was checked.

Customer reviews

The company displays reviews hosted on its Google profile, with links to each card. The testimonials mention moves from four-bedroom houses in London to Liverpool, services in east London (Stratford to Woodford), moves from South Woodford to Hammersmith, urgent moves with two hours' notice, and services from London to Manchester with packing help. Customers highlight the planning, speed, friendliness of the team and value for money.