Farrow & Sons

Farrow & Sons, women's fashion and orthopaedic footwear with UK shipping

Farrow & Sons is an online store for women's clothing and footwear operating through its own website, built on the Shopify platform. Its catalogue combines bohemian and summer-style garments with a standout line of orthopaedically oriented footwear, and the company distributes within the United Kingdom via Royal Mail with free express shipping on all orders.

Garments and catalogue collections

The clothing range is organised into collections such as blouses, maxi dresses, bohemian dresses, summer dresses, trousers and shorts, and knitwear. Among the best-selling items featured in the store are the Elizabeth vintage floral print midi dress (£44.95), the Anna summer dress (£39.95), the Hannah retro striped midi dress (£44.95), the Georgiana sleeveless blouse and wide-leg trousers set (£49.99), and the Melody lace-detail maxi dress (£49.99). The catalogue also includes accessories such as earrings and handbags, and a menswear section with items such as padded jackets, biker jackets, cargo trousers, hoodies, cargo shirts, casual co-ord sets, overcoats, and chunky knit jumpers.

Footwear with orthopaedic support

Footwear is one of the store's most visible lines. Under the heading of orthopaedic trainers, models such as ODARA (£32.95), ELENA (£37.95), PIPER (£37.95), DELYZIAH (£37.95), and CHRYSTANE (£37.95) are advertised. In the flats and shoes category appear the Agnes lightweight arch-support sandals (£29.95), the Roxanne orthopaedic sandals (£39.95), the Florence side-zip cross-strap ankle boots (£29.95), the Olivia glitter mesh lace-up comfort trainers (£29.95), and the Ava embroidered suede western knee-high cowboy boots (£41.95).

Shipping, timelines, and returns

Orders are typically processed within three business days of being placed. Shipping is carried out within the United Kingdom via Royal Mail and is free on all orders. The company accepts returns within 30 calendar days of receiving the item; return shipping costs are the buyer's responsibility, and once a refund is approved, it is issued to the original payment method. For tracking, the customer receives an order number by email, which they can enter, along with their email address, on the store's tracking page.

Customer service and payment processing

The customer service team is available seven days a week, Monday to Sunday between 9:00 AM and 6:00 PM, and typically responds within 24 hours. The store states that it does not store customers' payment details, as payment processing is handled by specialised third-party providers.

Corporate and logistics information

The corporate information published on the site identifies Farrow & Sons LLC, with company number 77180285113 and registered office at Rue Picard 117, 1000 Brussels, Belgium. Logistics operations are supported by a warehouse located at 315 City Road, London, United Kingdom, from which shipments to the UK market are handled.

Locations and premises

Location 1: Rue Picard 117, 1000 Brussels, Belgium

Location 2: 315 City Road, London, United Kingdom