BT

BT, a British telecommunications group

BT is a telecommunications company headquartered in the United Kingdom that provides connectivity services to homes, businesses and communities. Its offering includes ultrafast fibre broadband, TV and mobile phone services, according to the company's own description. The group operates under a brand structure that includes, in addition to BT, names such as EE and Plusnet, and has specialised divisions such as Openreach, BT Wholesale, EE Store, EE Wi-Fi, Media & Broadcast and Relay UK.

Services for the home and for businesses

The company organises its activity into three major customer segments: home, UK businesses and international business. For the domestic sphere it markets fibre broadband, TV and mobile services. On the business side, it serves both British companies and international clients, and has specific areas for customer service, billing, technical support and order and upgrade management.

Infrastructure and critical services

BT plays a relevant role in the UK's national communications infrastructure. The company states that every 999 call in the country is answered and connected by BT before being routed to the appropriate emergency service, a role it says it has carried out since 1937. Likewise, the company presents itself as responsible for supporting critical national infrastructure and for helping to maintain the country's connectivity, resilience and protection.

Research, innovation and projects

The group maintains research and development activities, with a technology fellowship programme (Tech Fellowship) and publications on technology and innovation. Among the recent projects reported in its newsroom is the use of BT's Drone SIM to boost police drone capability in rail incident response, as well as campaigns to warn customers about the migration to digital landlines.

Investors and shareholders

BT publishes financial information aimed at investors and shareholders, including annual reports, results, financial calendar, regulatory news, analyst consensus and details about the annual general meeting. It also offers materials for debt holders, investor contacts, downloads and resources for individual shareholders, such as managing holdings, dividends, information on the share price and services such as BT Group EasyShare and Share dealing.

Sustainability and corporate responsibility

The company develops initiatives in sustainability and responsibility, including accelerating progress towards net zero and becoming a circular business. It also addresses aspects of governance, responsible technology, child rights, responsible AI, protecting privacy and free expression, and fighting modern slavery. In the area of digital inclusion, it works on building networks the nation can trust, digital safety for children, families and businesses, and developing skills and confidence in collaboration with partners.

Careers and presence

BT Group offers career opportunities in different areas, with programmes for early careers and for experienced professionals. The company describes rewards and benefits, wellbeing and flexible working options, and has a presence in the UK and Ireland, as well as international activity. Its headquarters is in London, postcode E1 8EE.