Home Unity

Home Unity, independent full fibre broadband provider in the UK

Home Unity is an independent full fibre broadband provider based in the UK. The company presents itself as an alternative to the large operators, with customer support handled by its own staff in the country and direct contact channels such as phone, WhatsApp, email and messaging. Its offering is built around full fibre connections with technical support available 24 hours a day.

Full fibre packages and indicative pricing

Home Unity's catalogue is organised into three speed tiers, all with unlimited data and 24/7 UK support:

• Everyday: between 40 and 80 Mbps, designed for smaller households, from £30 per month.
• Busy homes: between 100 and 300 Mbps, aimed at remote working and streaming, from £35 per month, with minimum speed guarantees and the option to upgrade or downgrade at any time.
• High demand: between 500 and 1000 Mbps, for 4K, gaming and large households, from £42 per month, with a high-performance router and no speed restrictions.

The company states that contracts are flexible, with terms of between 6 and 24 months, and that it does not apply hidden early cancellation penalties. Home Unity explicitly states that it does not compete to be the cheapest provider and positions its proposition around customer service and clear contractual terms.

Networks and coverage

Home Unity works with several UK fibre infrastructures. Among the networks it mentions are Openreach, CityFibre, Freedom Fibre and OFNL. The company offers an availability checker service to verify which connection is available at each address.

Home phone and additional services

In addition to broadband, Home Unity offers home phone services, with plans that combine broadband and phone, and call plans with their corresponding rates. The company also has a customer referral programme.

Customer service and contact channels

The company insists that its support is staffed by real people based in the UK, with no automated menus or call-centre scripts. The team can be reached by phone, WhatsApp, email, Facebook Messenger and web form. General opening hours are Monday to Friday 9:00 to 17:00 and Saturday 10:00 to 13:00, closed on bank holidays. Outside these hours, technical support remains available 24 hours a day by phone.

Awards and ratings

Home Unity displays several industry awards and distinctions: Most Trusted Fibre Broadband Company 2026 (Technology Innovator Awards), Best Customer Experience 2024 (ISPA Awards, finalist), Consumer Services StartUp of the Year 2024 (UK StartUp Awards), Technology Innovator 2024 (Innovation in Business Awards) and Market Disruptor of the Year 2024 (Growing Business Awards, shortlisted). The company also shows customer reviews on Trustpilot, where it has an Excellent rating.

Company background and approach

Home Unity was founded by Jonathan, its CEO, after more than a decade of experience in the broadband sector. According to his account, the company was created to prioritise the customer over practices such as long phone waits or restrictive contract policies. The company states that it devotes part of its activity to environmental and community causes, although the information available does not detail the specific programmes or the amounts committed.

Location and contact

2nd Floor College House, 17 King Edwards Road, Ruislip, London, England, HA4 7AE · Phone: 020 7112 8482 · Email: info@homeunity.co.uk